Founded Jnine Roofing & Building, a thriving roofing business specialising in long-run iron and flat membrane roofs. My journey began with exhaustive discussions, meticulous planning, and leveraging my diverse background in IT, sales, tax, and customer service. The venture stemmed from a shared vision with my cousin, leading us to establish a robust foundation for a successful business. Key achievements;• Conducted comprehensive market research and implemented strategic planning to establish the business, demonstrating a quick learning curve in a new industry.• Leveraged past experiences to efficiently hire staff, develop a user-friendly website, establish a quoting system, and implement effective business structures, tax systems, and advertising channels.• Achieved sustainable growth in the competitive Wellington roofing industry within a span of 15 months, positioning the business for continued success.• Applied technical skills to ensure a seamless transition into the roofing industry, fostering a solid understanding of the complexities associated with long-run iron and flat membrane roofs.• Personally participated in the installation of new roofs, gaining hands-on experience, and fostering a deep connection with the operational aspects of the business.

Managed internal recruitment processes for the Digital Transformation Program, involving onboarding, contract extensions, and offboarding of over 90 contractors. Also contributed to team-building activities

I love new challenges. With no prior knowledge of the industry, I joined one of New Zealand's leading suppliers of safety equipment, engineering supplies, uniforms and packaging. With over 120,000 products, I took up this role with both hands, developing a solid understanding of the core products and services offered.Building on past successes, I found a new opportunity to build relationships with key stakeholders that had not been nurtured to their maximum extent. I leveraged our technical services and developed an understanding of their business needs to enable me to grow the portfolio I had inherited. I was able to efficiently liaise with other parts of the business and external suppliers to get the best-suited products to my customers fast.

As a member of the PayVantage Sales Team and Account Management Team, I am responsible for managing new business inquiries, attending industry events, engaging with industry partners, organing ongoing training requirements for new and existing customers and all staff to maximise product adoption, and ensuring the Solution brings continued value within their business. I work closely with and provide support to a range of business stakeholders including Doctors, Practice Managers, Financial Controllers and Business Owners. Our company was established in 2003 and we're on the path of transitioning to a global Fintech providing B2B and B2C services to the dental, medical and general health markets.DentiCare Payment SolutionsMyHealth&Beauty Payment SolutionsMyHealthCare Payment Solutions

PayVantage Global provides a payment plan solution that’s specifically designed for dental, orthodontic, medical and the general health markets. Our solution is aimed at increasing treatment acceptance while satisfying patient demand for the treatment they need.With over 16 years’ experience providing and managing payment plans for across Australia, we have become industry leaders in the market. We work with more than 3,300 doctors in over 1,800 practices providing payment plans to thousands of patients each month to help them reach their health goals.In my role as a Payment Plan Consultant, I was responsible for direct dealing with clients daily, managing debts and ensuring that effective repayment structures were maintained.My role is to ensure that we are maximising recovery and minimising risk for our clients while providing the best possible customer service to our clients. DentiCare Payment SolutionsMyHealth&Beauty Payment SolutionsMyHealthCare Payment Solutions

After being promoted due to my work record in my previous position for the IRD, I stepped into this position of Collections Officer. The key difference between this role and my previous position were that my responsibility and authority increased. As a Collections Officer, this held the important task of managing one on one customer account management. Basic overviews of my responsibilities in this role were: • Quality assurance lead and data integrity• Responsible for millions of dollars’ worth of repayments• Managing large debt portfolios• Providing sensitivity and accuracy when managing legal cases• Consistently maintaining excellent and consistent customer service in an environment which can attract a lot of negativityMy delegation to be able to solely deal with debts of larger scale increased significantly. I was provided with the responsibility to deal with unlimited levels of debt as part of making recommendations and passing these up the management chain to reach the appropriate decision maker.In my time with IRD the largest individual debt case I resolved was approximately $250,000. The largest group management case I resolved (which involved 17 overseas customers) was approximately $1.2 million. Any actions that needed to be completed prior to an initial hearing were: • Discussions and negotiations with the customer• Processing any repayment applications • Passing recommendation to decline or approve these to the relevant authority• Advising the customer • Preparing all legal pre-work documents• Organising for all legal documentation to be served to the customer• Liaising with the High Court to arrange time for the initial hearing• Liaising with the IRD’s lawyers • Ensuring the next steps/procedure advised by the High Court is actioned following on from the hearing.

This role saw me working within a specified division within the collections unit, in which we maintained a specified portfolio and budget from the national Government. This team was provided with the strategic goal to provide preventative measures for members of the public who breached their tax obligations for the first time. Whilst doing this, our primary aim was to prevent recurrences of these first time offenders by providing them with strong direction for future tax management and educating them on their obligation as a compliant tax payer. Working as a Customer Service Specialist (CSS) was based in an outbound call centre with a dedicated inbound line for our customer responses. I was to manage both incoming and outgoing communication with our customers. On both making and receiving calls, I was accountable for providing the aforementioned education to our customers, whilst facilitating a repayment plan that suited the customer’s situation and the Department’s requirements. This involved a thorough knowledge of the current policies and legislations that were in place and consistently applying these to all communication/s. RFL: I was promoted to a Collections Officer position within the Service Delivery division.

Started as a part-time team member whilst in my final year of high school. After finishing school, I progressed to become a Shift Supervisor. This role saw me managing a team of 8 - 20 employees approximately twice a week and when required. In June 2010, I was promoted to full-time Assistant Manager. Along with the restaurants' General Manager, and the other Assistant Manager, we managed the short, medium and long term targets set by corporate management. This involved implementing and developing systems to effectively control and monitor these targets.