Daniel Pryde Email & Phone Number

Boise, Idaho, United States

Took the lead on many high visibility projects including new store build outs, training newly hired Technicians, troubleshooting complex and uncommon issues, integrating and servicing 45+ year old devices, implementing teams’ phones across several sites and offices, troubleshooting complex networking issues, coordinating coverage among the Technicians, sourcing and purchasing IT equipment for the organization, and assisting ownership with any and all IT requests. Recently an emphasis has been placed on fulfillment of team lead responsibility's.

Meridian, Idaho, United States

Responsibilities were monitoring ongoing sporting and other live events on social media and other media sharing platforms in order to capture unauthorized streams of copyrighted content. Responsibilities also included taking on manual entry for some clients' events into automated monitoring systems, attending and assisting in department meetings, interviewing prospective candidates, and training new Live AP Technicians and Contractors on the live monitoring task.

Boise, Idaho, United States

Tasked with updating firmware on formatters and making them ready for quality assurance testing, implementing a tracking system for these formatters to ensure their location is known at any given time. I was also tasked with hardware repairs on broken printers as well as ensuring that my work area remained cleaned, organized, and functional for all parties who may access it.

Boise, Idaho, United States

Tasked with ensuring that all clients’ new users were onboarded within the procedure defined timeframe, ensuring incoming tickets were categorized and placed in the correct queues and that any tickets containing incorrect, conflicting, or illegitimate information was transferred/ escalated accordingly and to the proper queues or individuals.

Boise, Idaho, United States

Tasked with deploying and troubleshooting printers, conducting work station and personal moves, setting up and swapping work station peripheral devices, as well as moving and swapping printers. Also Tasked with creating LWS/EPR entries for workstations to functions with Epic.

Boise, Idaho, United States

Tasked with handling incoming tickets; this included personal moves, onboarding new employees, troubleshooting hardware and software, Web Form deployment, and some server management.