Daniel Pye Email & Phone Number

Duluth, GA

Duluth, GA

Maintain oversight responsibility for the managers and staff of the following departments: Logistics, NOC Services, Network Engineering Services, Managed Services Account Management, and Solutions Engineering. Work with executive team to evaluate business objectives and develop strategies for increasing market share and revenue production.

Duluth, GA

Duluth, GA

Alphareta, GA

Greater Atlanta Area

Analyze projected labor and materials costs to develop quotes and bid pricing for new installation and maintenance projects in the telecommunications, digital signage, and security industries Design bids for new projects to maintain gross profit margins within the designated target rangeInteract with representatives from new and existing clients in order.

Greater Atlanta Area

Serve as department chief technical writer to produce, edit, and update dispatch documentation and technical guides for field service dispatches.Produce and edit written and interactive training materials on administrative and technical topics for both internal and external usage.Write and implement quality control templates with the goal of obtaining all.

Atlanta, GA

Closed over 31,000 professional installations and repair tickets while maintaining an error rate of less than 2%. Maintained daily closure numbers between 30-40% higher than the average teammate.Regularly requested by leadership to handle the most complex and challenging dispatches requiring diagnosing and troubleshooting connectivity issues through remote.

-- In a fast-paced, team oriented environment, ensure efficient and accurate data entry and data management through the use of programs such as Orion, Avalon, Core, LIMS, and Casper-- Organize and manage multiple priorities to meet deadlines and performance goals resulting in productivity and accuracy ratings consistently among the top employees-- Aid in.

-- Managed daily restaurant operations with emphasis on providing excellent customer service and ensuring product quality-- Interviewed, hired and trained new production line and customer service employees-- Cross-trained existing staff, thereby increasing workplace efficiency-- Assisted in training and development of lower level managers-- Ordered food.