Daniel Pye Email & Phone Number

Duluth, Ga

Duluth, Ga

Maintain oversight responsibility for the managers and staff of the following departments: Logistics, NOC Services, Network Engineering Services, Managed Services Account Management, and Solutions Engineering. Work with executive team to evaluate business objectives and develop strategies for increasing market share and revenue production.

Duluth, Ga

Duluth, Ga

Alphareta, Ga

Greater Atlanta Area

Analyze projected labor and materials costs to develop quotes and bid pricing for new installation and maintenance projects in the telecommunications, digital signage, and security industries Design bids for new projects to maintain gross profit margins within the designated target rangeInteract with representatives from new and existing clients in order to determine their specific needs and assist the sales team in obtaining new commitments and projectsWork with Project Management Organization to operationalize new opportunities and to protect profit margins during project run Develop Request for Information documents for distribution to third-party vendors to obtain the best possible pricing agreements for necessary outside servicesRewrote existing standard caveat language with an eye to reducing the number of caveats while improving coverage and protections

Greater Atlanta Area

Serve as department chief technical writer to produce, edit, and update dispatch documentation and technical guides for field service dispatches.Produce and edit written and interactive training materials on administrative and technical topics for both internal and external usage.Write and implement quality control templates with the goal of obtaining all required information to qualify a successful dispatch.Design, implement and maintain quality control processes for internal and field service personnel.Conduct analyses of existing internal and external functions and processes and rapidly develop solutions for any potential fail points with the goal of increasing efficiency, accuracy, and productivity.Interact with client technical personnel to confirm that client expectations are understood and accounted for in the creation of dispatch-specific materials.Relied upon by management and teammates to provide direction and guidance to members of the department, as well as members from other operational departments. Acts as a backup for immediate supervisor when he is unavailable or out of the office.Was chosen to lead a multi-department executive initiative to analyze dispatch data for a multimillion dollar account and determine the root causes for failures discovered in the analysis. Produced analysis and recommendation report requested by the Executive Vice President of Operations which resulted in a restructuring of the client contract and laying the groundwork for updating internal departmental processes and structuring.

Atlanta, Ga

Closed over 31,000 professional installations and repair tickets while maintaining an error rate of less than 2%. Maintained daily closure numbers between 30-40% higher than the average teammate.Regularly requested by leadership to handle the most complex and challenging dispatches requiring diagnosing and troubleshooting connectivity issues through remote configuration of access and network equipment.Was placed in charge of high priority new pilot installation sites to ensure successful completion and positive client perception. Assisted the operations engineering department with writing the installation guides and technical documentation that are used in the field by service technicians and uploaded into ESP for the Service Delivery team to use while handling calls.Assisted on-site service technicians with set up and installation of broadband network solutions, including DSL, T1, cable and wireless services. Provided technical support, including troubleshooting physical layer and network equipment configurations. Handled inbound calls from on-site service technicians to document on- and off-site time for accurate billing and payment for technicians and clients. Minimized the percentage of dispatches that exceed the contractually specified install time allotment and requested customer approval for additional time on site when installation work exceeded the original allotment time. Documented required labor and materials needed to complete physical layer cabling and installation on sites where the standard technician’s installation kit is insufficient to complete the work and provided price quotes to the client requesting service. Coordinated with rental companies to arrange delivery of heavy equipment such as scissor lifts so technicians could complete installation services. Worked with account management team to respond to client’s requests for investigations into quality and service issues on previous service dispatches.

-- In a fast-paced, team oriented environment, ensure efficient and accurate data entry and data management through the use of programs such as Orion, Avalon, Core, LIMS, and Casper-- Organize and manage multiple priorities to meet deadlines and performance goals resulting in productivity and accuracy ratings consistently among the top employees-- Aid in the training of new employees in job functions and departmental programs used for order entry processes-- Review incoming order packages from Service Delivery Team for completeness and accuracy-- Assist supervisors and colleagues with problem solving and special projects with regards to the migration of BellSouth customers to the AT&T network-- Selected for participation in a cross-training program with the quality assurance team within the order entry department-- Recognized on multiple occasions for accuracy and timeliness of work.

-- Managed daily restaurant operations with emphasis on providing excellent customer service and ensuring product quality-- Interviewed, hired and trained new production line and customer service employees-- Cross-trained existing staff, thereby increasing workplace efficiency-- Assisted in training and development of lower level managers-- Ordered food product and dry goods inventory, and maintained food cost percentages well below established budget-- Wrote employee schedules that kept payroll costs below budget-- Assisted in the development of new marketing strategies to generate more catering business