Daniel Pyrah Email & Phone Number

Manchester Area, United Kingdom

Working with museums and libraries with Axiell product EMu, delivering support for clients, upgrading systems and applications alongside troubleshooting and building servers.

Manchester, England, United Kingdom

Implemented AWS and Azure cloud-based infrastructure environments tailored to client’s requirements, hosting clients' applications and/or data. Developed automation deployments using PowerShell and Bash for website applications to streamline deployment process and increase efficiency. Tested and debugged deployments and applications, developing comprehensive issue reports accompanied by video recordings and improving test plans. Educated staff on new features and workflows, such as the Jira to Slack integration, through video presentations and written documentation. Managed IT Support queries with a key focus on swiftly resolving problems and implementing long-term solutions for users.Key Achievements:• Configured and maintained multiple JIRA projects whilst automating ticket creation and issue trackers for clients/developers.• Automated deployments, enabling seamless code integration for developers, whilst ensuring comprehensive QA testing to resolve bugs and issues and validate deployment code.• Troubleshot network connectivity issues, performed configurations, and implemented updates for Windows, Linux (varied OS), and macOS systems to restore lost functionality and ensure seamless operation.• Adapted to a fast-paced working environment characterised by agile projects and tight deadlines.