Electronic Health Records (EHR)• Lead EHR Implementation in Marie Stopes Maternity Hospitals in Bangladesh EHR Implemented in 6 Maternity Centres Nationwide with Local Office o Conducting need assessment for EHR rollouts on sites along with IT infrastructureo Conduct skill assessment of users at the facility and End-user training on EHR • Ensure operational continuity and lead EHR at these facilities• Follow-up with vendors to make sure that service and infrastructure is delivered Intime and as per standard• Configuration of the EHR solution on a need-to basis ,setup and provide reports that give business insight to the commercial team • Investigation and analysis of reported bugs and engaging the global support team.o Coordinate with the Global support office • Configuration of security parameters and undertaking of audits as required.Focus Group Discussions for Electronic Health Record

Hospital Information System (Akhil System Miracle HIS) Implementation with IT InfrastructureOversee all Technology Operations and evaluate them according to established goalDiverse and establish IT policies and systems to support the implementation of strategies set by upper management.Analyze the business requirements of all departments to determine their technology needs.Inspect the use of technological equipment and software to ensure functionality and efficiency.Identify the need for upgrades, configurations or new systems and report to upper managementCoordinate and supervise the computer support team, technicians, and other professionals to provide guidance.Supervise vendors and create cost-effective contracts.Control budget and report on expenditure.Plan Develop and implementation of Software, infrastructure, cloud management, digital commerce, sourcing database, and any other requirements of the cancer hospital and management team.

Manage IT operational Functions for 25+ concerns & 25+ Office locations under Bashundhara Group (Ensuring support for around 2300+ IT Users)• People Management with a team of 42 (1 Manager 1 Dy.Mgr.28 Support Engineer, 8 technicians, 3 IT helper) to enable effective and inspiring leadership and ensure continuity of service operations• Help in digital transformation of business process Align regional needs to IT digital transformation efforts• Manage & Monitor End user IT-Asset Life cycle Mgmt. functions (e.g. ordering, configuration, Inventory, reassigning, decommissioning)• Manage User Experiences & Insights (Awareness & Training, Customer Satisfaction, Knowledgebase, Service Reporting, Process, Policy, SLA etc.) to optimize positive IT Service experience• Management and Implementation of IT Service Management tool & Process• Represent user operational requirements (user experience) in the definition of new demands or promoting enhancements to current services.• Drive Cost Optimization initiatives. Co-ordinate changes of Infrastructure in Sites.• Regular reports and updates to the Senior Management team

• Manage IT operation Support Functions for 19+ concerns & 36+ Office locations under Transcom Group (Ensuring support for around 2000+ IT Users)• People Management with a team of 45 Employees (2 Dy. Mgr. 30 Support Engineer, 8 technicians,5 IT helper) to enable effective Business IT Solutions motivate a team of staff, providing coaching, mentoring, training and guidance to ensure appropriate development and enable high performance• Take initiative in digital transformation of business process• Manage & Monitor End user IT-Asset Life cycle Mgmt. functions (e.g. ordering, configuration, Inventory, reassigning, decommissioning).• Manage User Experiences & Insights (Awareness & Training, Customer Satisfaction, Knowledgebase, Service Reporting, Process, Policy, SLA etc.) • Management and Implementation of IT Service Management tool & Process and Cost Optimization initiatives.• Represent user operational requirements (user experience) in the definition of new demands or promoting enhancements to current services.• Supervise and lead Transcom Datacenter, direct and utilize knowledge on best practices.• Report and prepare strategies to maintain server infrastructure and Data connectivity for business solution. • Negotiate with outsourcers, vendors and contractors for infrastructure-specific products and services secure. • Collaborate effectively with infrastructure associates across entire business units along with management levels.

•Manage IT human resources (46 Support Engineer,11 Technicians)• Manage IT operation Support Functions for 19+ concerns & 30+ Office locations under Transcom Group (Ensuring support for around 1800+ IT Users)• Implementation of IT standards of performance, safety policies, and procedures as necessary• Establish IT policies and procedures that align with the Transcom Group’s overall Business goals and objectives• Manage Data center IT Team and lead, direct, and utilize knowledge on best practices for efficient IT operation.• Establish IT policies and procedures that align with the Transcom Group’s overall goals and objectives. •Supervise data center group and lead, direct, and utilize knowledge on best practices in areas related to infrastructure. • Design and execute short and long-term strategic plans to ensure infrastructure capacity attains current and future needs. • Negotiate with outsources, vendors, and contractors for infrastructure-specific products and services secure. • IT Team Team Effort and Organizational Steps for Better Business Operation.• Data Center Consolidation and Implementation Server Virtualization, Blade Server.• NetApp Storage, SAN NAS•Application Virtualization, Desktop Virtualization RnD •Data Center Storage EMC Clarion cx4.•Data Center Storage NetApp 3220 and 2240 Implementation and Learning the Administration• Implement and maintain Corporate VPN Connectivity for Nationwide Branch offices and roaming users• Perform all Administrative tasks as Network Administrator for the Corporate Infrastructure team for the Business• Successfully Planned, configured and Maintained a Mail server ( More Than 1000 users) with Recovery Plan.• LAN and System Security and disaster recovery• Trained in Server Visualization (VMWARE 4.1 by VMWARE) and Implementation• LAN and Server establishment for different Concerns of the Corporate Group.

• Planning, development and implementation of network strategy for the organization• Ensure proper security and backup systems for the servers as well as the users• For better support Helpdesk maintenance and support Team supervision.• Total Network Solution from Intranet to Internet. • Coordinate with Different Departments of the Company and with the vendors.• Configure and maintenance of remote LAN through remote administration• Implement and maintenance of VOIP technology for cost effective telephony• Evaluate with suppliers, vendors and service providers.• WAN Installation monitoring and maintenance for remote and branch offices

Planning, development, and implementation of network strategy for the organization• Ensure proper security and backup systems for the servers as well as the users• For better support Helpdesk maintenance and support Team supervision.• Total Network Solution from Intranet to the Internet.• Coordinate with Different Departments of the Company and with the vendors.• Configure and maintain remote LAN through remote administration• Implement and maintenance of VOIP technology for cost-effective telephony• Evaluate suppliers, vendors, and service providers.• WAN Installation monitoring and maintenance for remote and branch offices

• Supervise IT Support Team for Better Customer Service • Arrange training on networking and system maintenance.• Help Desk supervise and maintain for better customer support.• Installation and support of Corporate Customers' server and other network solutions in different suitable platforms• Develop and maintain a scheduled maintenance program for all PC's, keep up-to-date records cataloging computer equipment and software licenses and network scan with ant virus software for Linux and Windows• Monitor LAN and WAN status and resolve connectivity and security issues; • Total Network Solution from Intranet to the Internet. Complete Broadband network and Internet service provide (Configure, Install & troubleshoot) through IDSL, ADSL, SDSL Modems and Radio Technologies.• Prepare weekly technical support status reports for corporate customers.

IT Support