Daniel Ramirez Email & Phone Number

Mexico

Ciudad De México, México

▪ Partner with the eCommerce Business team to understand business initiatives, requirements, and influence digitaleCommerce technology capability needs and priorities.▪ Work with a team of analysts and developers as needed on various projects.▪ Drive solution design and build to ensure scalability, performance, and reuse.▪ Ensure on-time and on-budget delivery, meeting project requirements while adhering to enterprise architecturestandards.▪ Lead projects from idea to execution, covering process mapping, functional requirements, estimates, and approvalsusing PepsiCo Project Management standard tools and processes.▪ Develop subject matter expertise in Information Security and Identity Management processes to support and guideteams through these critical procedures.▪ Gain proficiency in ServiceNow for incident management and service requests.

Mexico City, Mexico

IT S&T PMO  Clean and organized data input in over 9 excel spreadsheets, retrieving and delivering monthly reports to stakeholders. Acted as a Bilingual point of contact for 1000+ PPM application users, answering questions and investigating the root cause of issues to determine effective solutions. Created training materials, such as Quick Reference Guides, to help users understand new functionality in the application. Reducing email inquiries from users by 35%.  Developed enhancements to the Clarity PPM application using SQL, GEL scripting, and report development to improve efficiency and productivity. Demonstrated strong written communication skills by sending 25-30 emails daily, with a focus on attention to detail and clarity in messaging.

Puebla, Mexico

- Created agendas and communication materials for team meetings.- Prioritized and organized tasks to effectively meet service objectives.- Managed multiple projects and tasks to ensure high quality and timely delivery.

Vancouver, British Columbia, Canada

I worked 6 months as part of my Co Op of the Diploma I did during 2020.-Resolve Customer Conflicts with tact and professionalism.- Reorder inventory when necessary.- Responsible for cash transactions.- Preparing and serving hot and cold beverages.

Puebla De Zaragoza Area, Mexico

- Operations and Logistics- Billing and Invoicing- Customer Service- Resolved minor customer issues and escalated major issues immediately to Department Manager.

México

Achieved Twitch Partner status with over 16,000 followers. • Created and managed engaging content for a diverse audience, maintaining high levels of viewer interaction and retention. • Developed and executed successful marketing and branding strategies to grow viewership and engagement. • Collaborated with other content creators and brands for promotional activities. • Utilized data analytics to track performance and optimize content delivery.

Bachelor'S Degree, International Business Administration

Diploma, Business Communications With Co-Op, 9.2