As a Senior Analyst at PepsiCo, I leverage my expertise in digital commerce and IT strategy to drive business growth and innovation. With a solid track record in cross-functional collaboration and data-driven decision-making, I excel in formulating and executing technology strategies that align with business initiatives and requirements.In my current role, I lead diverse teams of analysts and developers, focusing on solution design, scalability, and project execution within budget and time constraints. My specialization in ServiceNow has enabled me to streamline incident management and service request processes, optimizing IT service delivery. Additionally, I champion the development and implementation of information security and identity management processes, enhancing our organizational security posture.Previously, as a Business Analyst JR at PepsiCo, I improved the functionality of Clarity PPM and PowerSteering tools, significantly enhancing user experience and operational efficiency. My efforts in creating training materials and problem-solving reduced user inquiries by 35%.I hold a Bachelor of International Business Administration from Universidad de las Américas and a Diploma in Business Communications from VGC International College. My certifications include the SAFe 5 Agilist and the Google Data Analytics Certificate.I am passionate about solving business problems with data and algorithms and communicating complex ideas to non-technical stakeholders. My strong technical skills include proficiency in SQL, Excel, Tableau, and R, complemented by excellent communication, organizational, and analytical abilities.Feel free to connect with me via email at daniel.ramirez.m96@gmail.com.