Favor Support Mentor - Fleet
CurrentHelp lead business-to-business support team.Lead team in achieving key performance indicators, through coaching and auditing for quality assurance.Hosting weekly one-on-one’s and team meetings.Built and lead on boarding for all new hires. Edit to include updates to processes, new tools, and supplemental training.Help in designing and calibrating quality assurance rubric. Complete weekly audits fo all team members.Search for opportunities to improve efficiency internally and across teams.