Duty Manager
CurrentI am currently working in the gleneagle hotel in Killarney.My roles in this job is to ensure the general running of the hotel runs smoothly every dayI am in charge of the hotel in absence of the General managerDeal with all complaints from guests problem solvingCashing up tillsImproving service with training days with staffRunning an efficient and profitable buissness while on shiftEnsuring all outlets bar, restaurant, accomodation, reception are all running smoothlyAlso I deal with all digital signange in multiple locations throughout the hotel,Do all staff manual handling courses ,Organizing and finalizing dates for fire drills ,bell tests , live fire training , fire safety training with staff , reporting and briefing back to the EQHS manager of all resultsAchievements:Employee of the month January 2022Employee of the year the Gleneagle Hotel and Apartments 2022