General Manager
Current- Directed daily restaurant operations, including overseeing food preparation and managing kitchen staff, ensuring compliance with health, safety, and hygiene standards. This led to maintaining an impeccable inspection record with no violations.- Enhanced customer satisfaction by effectively handling and resolving complaints, implementing feedback-driven improvements, and achieving a 7% increase in positive customer reviews.- Managed inventory and procurement, including sourcing and purchasing food and supplies, optimizing stock levels, and reducing food waste by 9,10% resulting in significant cost savings.- Developed and managed staff rosters, ensuring adequate coverage during peak times and maintaining a balanced workload among team members, which improved operational efficiency and employee satisfaction.✔ Key Achievements:• Increased customer satisfaction by 7% through efficient complaint resolution and feedback-driven improvements, boosting positive reviews online.• Optimized inventory and procurement processes, reducing food waste by 9.1% and achieving significant cost savings through better stock level management and sourcing.