Daniel Richards Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

The IT Help Desk Technician is the first escalation point for technical problem resolution. The individual will be a point of contact between IT and the rest of the user community for all technical support requests in CTIA's Help Desk system. The individual will play key roles in the technology awareness programs involving the user community; the updating and patching process of client systems and the maintenance of all end-user related hardware. Order computer and printer supplies. Manage… Show more The IT Help Desk Technician is the first escalation point for technical problem resolution. The individual will be a point of contact between IT and the rest of the user community for all technical support requests in CTIA's Help Desk system. The individual will play key roles in the technology awareness programs involving the user community; the updating and patching process of client systems and the maintenance of all end-user related hardware. Order computer and printer supplies. Manage Laptop Pool. Able to perform duties as assigned. Show less

As Tech Manager at PC Land, Inc. I was responsible for running the Computer Repair shop of our Blacksburg (VA) store. Our repair service works with the entire Blacksburg and outlying areas, through both personal and professional channels. I managed and worked alongside our computer technicians as we custom built, repaired, and troubleshooted desktops and laptops (including Apple products). As Tech Manager I was also responsible for all on-site work where I developed efficient, professional… Show more As Tech Manager at PC Land, Inc. I was responsible for running the Computer Repair shop of our Blacksburg (VA) store. Our repair service works with the entire Blacksburg and outlying areas, through both personal and professional channels. I managed and worked alongside our computer technicians as we custom built, repaired, and troubleshooted desktops and laptops (including Apple products). As Tech Manager I was also responsible for all on-site work where I developed efficient, professional relationships with many businesses. Show less

As Sales Associate, I provided a friendly and welcoming shopping environment in our store. I worked with customers, whether on the sales floor or at the register and ensured a satisfactory experience for all. I helped maintain a clean and organized store and saw to all customers' needs.

Bachelor Of Science - Bs, Computer Networks And Cybersecurity, 4.0 - Summa Cum Laude

Education record

Activities and Societies: Student Engineers Council