Daniel Richarz Email & Phone Number

Lakeland, Fl, Us

Lakeland, Florida, United States

During COVID-19, my own children were studying from home. As schools reopened, there was a shortage of teachers to help them return to the classroom. Seeing a need, I chose to step away from consulting to help. I was able to secure a position as Athletic Director while at a High School, managing the revitalization of facilities and growing participation of students at the school.

Florida, United States

Project manager for healthcare transformation program with 4 concurrent streams. Additionally, consulted on process improvement for customer delivery obstacles for telecom infrastructure buildout across multiple locations.

Tampa/St. Petersburg, Florida Area

Manages a staff of professional-level team members or manages a team through lower-level supervisors. Works within general policies and management guidance, independently determining approach to managing daily operations.Provides guidance and technical advice, becoming actively involved as necessaryLeads budgeting, resourcing, personnel and administrative management duties.Leads team in building strong relationships at the senior leadership levels with clients to improve… Show more Manages a staff of professional-level team members or manages a team through lower-level supervisors. Works within general policies and management guidance, independently determining approach to managing daily operations.Provides guidance and technical advice, becoming actively involved as necessaryLeads budgeting, resourcing, personnel and administrative management duties.Leads team in building strong relationships at the senior leadership levels with clients to improve services and ensure service levels are being met.Identifies, develops and creates revenue generation opportunities with existing clients and may identify and drive new sales with new clients.Ensures practice standards for managing engagements are met or exceeded.Directs and monitors the workflow of larger strategic consulting projects, including the design ofproject plans.Actively participates in strategic objective setting and ensures alignment of team with broader organizational goals.Oversees ongoing analysis of business performance and forecasting (recurring and ad-hoc analysis).Works with leadership to ensure day-to-day and longer-term operations align with and support organization strategy and objectives.Advises cross-functional leadership on key business consulting initiatives and practices. Show less

Tampa, Fl And Springfield, Il

Responsibilities included:- Oversee the operation of six diverse IT and healthcare industry programs/435+ associates/16 management staff- Collaborated to deliver professional and back-office support of $1B+ contract using offshore/nearshore/onshore models• Merged customer data with internal analytics to augment machine learning tool development- Co-authored ground-breaking new business line process; 50% reduction in production errors/35% improvement of output- Managed $1.8M… Show more Responsibilities included:- Oversee the operation of six diverse IT and healthcare industry programs/435+ associates/16 management staff- Collaborated to deliver professional and back-office support of $1B+ contract using offshore/nearshore/onshore models• Merged customer data with internal analytics to augment machine learning tool development- Co-authored ground-breaking new business line process; 50% reduction in production errors/35% improvement of output- Managed $1.8M dollar contract; leveraged corporate resources to deliver consistent quality products to customersAccomplishments include:- Grew new business line from 30 full-time employees to 180+ in 6 months; maintained 33%+ Cost/Profit margins- Developed comprehensive outreach and training program for government staff and users (100,000+) of new MMIS- Expertly guided staff to exceed SLAs in quality and production for Call Center, Data Center & skilled staffing functions- Built leadership cadre from new hires; inventoried and capitalized prior work/life experience of team members- Augmented client training and developed internal training programs to increase quality by 30% in three months- Optimized client dashboards to showcase production and quality performance milestones superior to client standards- Mentored supervisors to improve leadership effectiveness; translated military veteran skills into business results Show less

Maryland

 Responsibilities included:- Guide staff to prioritize customer needs in providing timely and accurate analytical products worldwide- Manage maintenance and disposition of radio, SATCOM, and associated telecom equipment valued at $750k- Develop and maintain training programs for multiple career paths/job specialties- Quality review of actions taken and providing feedback to improve service to customers- Plan and schedule communications and related equipment installation and… Show more  Responsibilities included:- Guide staff to prioritize customer needs in providing timely and accurate analytical products worldwide- Manage maintenance and disposition of radio, SATCOM, and associated telecom equipment valued at $750k- Develop and maintain training programs for multiple career paths/job specialties- Quality review of actions taken and providing feedback to improve service to customers- Plan and schedule communications and related equipment installation and maintenance- Evaluate personnel and recommend methods to improve performance- Determine extent and economy of repair of malfunctioning equipment; coordinate with vendors to test/repair systems Accomplishments include:- Partnered with field units to increase collaboration; deployment/training process recognized a 20% increase in successful operations over three consecutive years- Developed schedule program to enable 24/7 operations with minimal personnel; reduce manpower needs by 15%- Beta tested GIS toolset: coordinated with multiple agencies to identify faults and enhance delivered products- Redesigned daily task assignments; improved efficiency/ increased output by streamlining training and processes- Supervised 13 technicians to complete $5.2M of upgrades to replace outdated infrastructure and end-user hardware Show less

Langley Afb, Va

Led teams of technicians to maintain/repair voice, data, radio, and physical access systemsResponsibilities include:- Plan and schedule communications and related equipment installation- Coordinate with commercial service providers and depots to test/repair systems- Evaluate personnel and recommend methods to improve performance- Determine extent and economy of repair of malfunctioning equipmentAccomplishments include:- Supervised 13 technicians to complete $5.2M of… Show more Led teams of technicians to maintain/repair voice, data, radio, and physical access systemsResponsibilities include:- Plan and schedule communications and related equipment installation- Coordinate with commercial service providers and depots to test/repair systems- Evaluate personnel and recommend methods to improve performance- Determine extent and economy of repair of malfunctioning equipmentAccomplishments include:- Supervised 13 technicians to complete $5.2M of upgrades to replace outdated infrastructure and end user hardware- While deployed to Iraq, led technicians to relocate $22M communications system 12 days ahead of schedule Show less

Lakeland, Fl And Madison, Ms

Responsibilities included:- Supervised IT department supporting warehouse, customer service, field sales and office staff systems- Maintain proficiency using warehouse equipment and systems to augment staff and system validationManage the design and implementation of voice and data system upgrades- Built requirements, evaluated bids, and assigned contract for phone system upgrade with ACD support- Designed and programmed ACD flows for internal/external callers- Upgraded… Show more Responsibilities included:- Supervised IT department supporting warehouse, customer service, field sales and office staff systems- Maintain proficiency using warehouse equipment and systems to augment staff and system validationManage the design and implementation of voice and data system upgrades- Built requirements, evaluated bids, and assigned contract for phone system upgrade with ACD support- Designed and programmed ACD flows for internal/external callers- Upgraded data networks to support redundant IBM AS/400s, expanded bandwidth requirements, and wireless technology Show less

Winter Haven, Fl

Responsibilities included:- Tech support of proprietary software via remote tools or site visits for training and troubleshooting- Prepare custom Human Resource and payroll reports, annual W2, 1099, and tax payment documents- Analysis and data mapping for software redesign from xBase to SQL; built new reporting tools for system upgrade Accomplishments:- Programmed processing engine changes for calculating payroll to comply with annual tax law changes- Collaborated on… Show more Responsibilities included:- Tech support of proprietary software via remote tools or site visits for training and troubleshooting- Prepare custom Human Resource and payroll reports, annual W2, 1099, and tax payment documents- Analysis and data mapping for software redesign from xBase to SQL; built new reporting tools for system upgrade Accomplishments:- Programmed processing engine changes for calculating payroll to comply with annual tax law changes- Collaborated on user interface development from MS-DOS to Windows platform- Developed tools for automation of ACH file generation and transmission to banking institutions Show less

Bachelor Of Arts (Ba), Near And Middle Eastern Studies, 3.4

Activities and Societies: Sigma Iota Rho

Associate Of Science (As), Military Signal/Geospatial Intelligence

Associate Of Arts (Aa), Pashtu

Activities and Societies: intramural sports, study hall, community service, Little League Soccer Coach I studied Pashto/Pashtu language.

Associate Of Science (As), Electrical, Electronics And Communications Engineering

Master Of Science, Athletic Development Management, 3.25