Daniel Rigby Email & Phone Number

Manila, National Capital Region, Philippines

My role involved:- Transitioning Paralegal Team Offshore from Australia to Philippines- Responsible for 5 Team Leaders and 34 Total Team Members- Improving Internal Processes and Systems to Improve Risk Management and Customer Service- Training and Development of Team Members and Team LeadersAchievements:- Developed and Delivered an Innovative, 100% Virtual, Hiring and Training Process- Successfully Transitioned Operations Offshore to the Philippines- Delivered 1000s of Settlements Across QLD and WA Markets- Assisted Delivering New Learning Management System- Assisted in Preparing New Internal Reporting Metrics and Methods

In addition to the Responsibilities and Achievements of the Team Lead Role Below, this role involved:- Attending Management Meetings to Provide Updates on Issues and Progress on Projects- Filling in for State Manager Duties While Absent - Working with and Coordinating other Team Leaders on Project Development (Improving Internal Processes, Documentation, etc.)

My role involved:- Direct Supervisor to Up to 18 Paralegals - Responsible for Escalation Calls to Clients- Training for New ParalegalsAchievements:- Assisted with the delivery on 300+ Property Settlements- 100+ 5 Star Reviews across Multiple Platforms (Google, Facebook, etc.)- Developed Material for New Intakes

My role involved:- Communicating with Clients- Reading Victorian Contracts of Sale - Validating Document Authenticity - Preparing Property Settlements- Advising on Training Process for Intakes of New ParalegalsAchievements:- Delivered on 50+ Property Settlements- 24x 5 Star Reviews across Multiple Platforms (Google, Facebook, etc.) - 0 Unsatisfied Clients- Developed Training Material for New Intakes

Manila, Philippines

My role involved: - Planning and developing marketing strategies for RJB Technology- Quality assurance on all marketing materials- Managing graphic designers that produce marketing assets for RJB as well as clients- Measuring and reporting on all marketing activities - Engaging with current and potential clientsAchievements: - Implemented a Customer Relationship Management system for RJB’s now 6000+ highly targeted and researched contacts- Designed and implemented RJB’s lead generation strategies which have produced high quality sales leads - Designed RJB’s content marketing strategies- Developed a complete website re-design- Created internal documents and templates to be used for future marketing materials and guidance

Manila, Philippines

My role involved:- Managing Web Developers and Designers in Manila- Quality assurance on all deliverables including website builds and email marketing campaigns- Working closely with the Australian marketing development team- Planning and managing Facebook advertisements- Producing marketing reports for clientsAchievements:- Oversaw the development of four websites and designed the layout and user journey for one- Successfully led the redesign of a client’s website with a focus on improving SEO- Developed detailed, long term marketing plans for 2 clients- Produced 20+ in depth Google Analytics reports for clients with detailed recommendations- Designed and executed 6 Facebook ad campaigns which generated sales for clients- Designed and executed 5 email marketing campaigns which successfully generated sales enquiry for clients