- Provide technical support to end-users, troubleshooting hardware, software, and network issues to ensure smooth operations.- Manage onboarding/offboarding processes, including account setup, device configuration, and access control across Microsoft 365 and Active Directory.- Administer and maintain IT infrastructure and collaboration tools like Microsoft Teams, Outlook, and SharePoint, ensuring high availability and performance.- Collaborate on IT projects, system upgrades, and security initiatives while documenting processes and proactively resolving recurring issues to minimize downtime.

- Installed, configured, and deployed new firewalls, network switches, controllers, and access points, resulting in improved network performance and security.- Spearheaded a migration from Google Suite to Microsoft 365, overseeing the smooth transition and ensuring minimal disruptions to daily operations.- Established and implemented a streamlined help desk ticketing system, increasing issue resolution efficiency.- Developed and implemented comprehensive IT support protocols, including building a user-friendly company intranet for improved knowledge sharing and employee engagement.- Implemented a data backup and disaster recovery plan to protect against potential data loss and minimize downtime in the event of a disaster.- Managed employee technology onboarding and offboarding processes.

- Facilitated efficient disconnect and reconnect of computer systems during office relocations, delivering seamless setups for clients. - Collaborated with clients to ensure clean and organized work environments, prioritizing effective cable management.- Conducted thorough checks to guarantee optimal functionality of computers, phones, and monitors, earning positive feedback from satisfied clients.

- Conducted phone banking campaigns to reach out to potential donors, volunteers, and supporters.- Facilitated meetings with local small business owners to foster partnerships and collaborations.- Supported event organization, set-up, and planning, contributing to successful and well-coordinated community initiatives.

- Oversaw bookkeeping tasks, ensuring accurate financial records for the church's administrative functions.- Performed live audio mixing for church live streams, using professional software to enhance the audiovisual experience for viewers.