Aftersales Advisor
CurrentHalliwell Jones are the leading BMW and MINI dealer in the North West UK, with dealerships spanning the region.I am responsible for the day to day running of the recently established MINI Aftersales Department in the companies' North Wales dealership. As a newly established department I have developed and maintained its processes which have led to it achieving number one status in market area and top 10 status in regional and national customer service rankings, which consists of 150 plus dealerships in addition to a maximum 5 star status. My responsibilities include :- Business development by establishing, maintaining and developing customer relationships.- Managing the workloads of a team of technicians on daily basis.- Developing interdepartmental relationships, specifically between sales and Aftersales departments.