Leads outdoor adventure trips based on program curriculum for LAUSD after school programsTransports and instructs students in grades K-12 on activities like camping, hiking, mountainbiking, backpacking, kayaking, rock climbing and team building

Supports customers by providing detailed information about outdoor recreational equipmentincluding bikes, kayaks, rocking climbing gear, skis and snowboardsPerforms basic maintenance and repairs on customer’s bikes including flat tires, brake anddelaurier adjustments and installation of new bike components and accessoriesAnswers customer questions to ensure they are selecting the most effective and appropriategear for their outdoor adventures and helps with the gear rental process

Collaborated with product suppliers and other clients in the home improvement industry tomeet weekly sales objectives, gain additional customers and provide customer service utilizingonline and digital marketing strategies. Manager of the logistics for the shipping and receiving of products.

Directed recruitment, training and staff development initiatives for 35 counselors to ensure high quality program planning and delivery to 300+ participants in multiple youth programs. Developed and planned the first regional Boys/Girls Outdoor Leadership Development program in order to foster leadership development for participants in grades 6-12. Served as the primary director; identified backcountry routes, developed risk management and emergency action procedures, hired and trained trip-leaders for 6 day backcountry overnight trips. Grew program from 5 to 30 participants through a complete revamp of the marketing strategies using social media, targeted campaigns and fundraising events. Wrote grant proposals for program funding; successfully awarded funds. Liaised with broader community agencies and partners to foster program improvement, promotion and expansion of the Y’s programs and services within the community. Managed expenses to approved budget while meeting programming needs including managing program staff expenditures and meeting fiscal objectives.

Supervised the marketing research team – conducted morning meetings, set standards for the day, and attended weekly meetings with the Beaver Creek marketing department. Collected and analyzed data from clientele. Surveys conducted were based on demographics and guest satisfaction. Demonstrated excellent communication skills, guest interaction, and customer care while solving problems or complaints from guests. Knowledge of entire resort and facilities.

Lead numerous resort guests on outdoor excursions including hiking tours, off road jeep tours, and mountain biking tours. Provided guests with facts and information about Vail Mountain including history, plant life, and fauna. Worked in the new hiking center providing guests with useful information pertaining to hiking trails and biking trails on Vail Mountain. Knowledge of entire resort, terrain, and facilities.

Organized, implemented, and promoted recreational opportunities for Yellowstone employees including -outdoor recreation, athletics, events, entertainment/social activities, and outdoor equipment rentals. Leader/guide for outdoor recreation activities within the park including - strenuous hikes, lake kayaking, interpreted hikes, and general outings while paying close attention to aspects of risk management. Supervised the employee gym including an exercise/weight room and basketball court and conducted monthly facility inspections. Managed two coordinators and created employee’s schedules and weekly activity calendars. In-office duties included- selling merchandise (using POS software), renting equipment, customer service, and inventory control.

Provided customer service to hotel guests by providing equipment and information about winter activities. Effectively communicated with a team during the busy ski season.

Program Planner – Developed the resorts’ first instructional stand-up paddle board program. Kids’ Club Counselor – Worked with children between the ages of 2 and 12 in the resorts structured children’s’ program. Activity Leader - Led mountain biking tours, nature/eco tours, and hiking tours on a 2,200 + acre resort. Ropes Course Facilitator – lead large corporate groups on the resort ropes course, ensuring safety and enjoyment. Supervised 10+ employees while overseeing numerous resort activities.

Facilitation –facilitated diverse groups of people on the high/low ropes course while playing close attention to aspects of risk management in order to accomplish set goals. Debriefed the participants after each activity to emphasize aspects of teamwork

Guided guest down the class III-IV Ocoee River. Paid close attention to details of risk management while ensuring a fun time for guests.