Daniel Roberts Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Key responsibilities:Leading a team of 3 Project Coordinators, and working alongside LV, Integrated Security, and voice/data vendors. I oversee all North American IT NSO projects and am ultimately responsible for their.
• Recently stepping into this role, I have already built a timeline of and implemented process improvement steps, including but not limited to:o Improved vendor engagement and automation.o Internal process flow mapping.
• Financial forecasting and inventory management to better utilize assets and cut costs
• Train and mentor the IT Project Coordinators to ensure the success of on-site work and overall project accomplishment.
• Overhauled our Confluence document repository to create standardization and create up-to-date knowledge articles.

Vancouver, British Columbia, Canada

• Key responsibilities:I oversee all technology being deployed into new Lululemon stores. Handling up to 30 projects at a time due to the fast-paced environment at Lululemon.Accomplishments:
• Key contributor to the overall performance of new store openings.
• Managed stakeholder expectations and openly communicated to ensure updates were streamlined and well understood.
• Guide and lead on-site technicians to promptly execute solutions in a friendly and knowledgeable manner.
• Working alongside construction crews to best determine the course of action for on-site IT Scope of Work.
• Resolve flagged issues immediately and provide daily or hourly updates until resolution.

Vancouver, Canada Area

• Key responsibilities:Creative role to find and put quirky innovative technology into our Experiential stores (example: Radio-frequency healing technology). Responsibilities included engaging external vendors & liaising.
• Successfully worked with Lululemon Technology partners incorporating their innovative products into our retail activation initiatives. I determined best technology for Lululemon’s needs and ultimately sourced 3 unique.
• Put together and presented solutions to Program Managers for approval to proceed on the chosen technology.
• Quickly got up to speed with this unique role which was new for me.

Sydney, Australia

• Key responsibilities:Supported 500+ users across APAC with internal enquiries, whilst simultaneously working with global colleagues on the implementation of a new OS deployment strategy using WDS and MDT.Accomplishments:
• Designed and implemented a MS Windows deployment strategy in the APAC region. This was for the retail side (100+ stores) of Travelex’s APAC operations. Through my proposed changes I helped reduce build time from 1 day.

London, United Kingdom

• Key responsibilities:Supported 500+ users across multiple European sites including desk side support, telephone support, remote support, and E-mail / Ticketing support.Accomplishments:
• Implemented the new COPE policy by working with 3rd party vendors & internal departments, moving from a blackberry solution using BES server to Android and iOS solution using Airwatch hosted via vSphere.

Sittingbourne

• Key responsibilities:Part-time role while I attended University. Working alongside a senior developer, the aim was to update the company’s website according to the design specifications received.Accomplishments:
• Completely revamped their website in a matter of months. Continued to incrementally improve the website and customer portal.

Japanese Language And Literature

Bsc, Computer Science And Business Administration

2(ii)

Distinction/Distinction, Btec Business; 10 Gcses (Including English And Maths

Japanese Language

Started this part-time weekend course to learn the Japanese language.