Daniel Rojas Email & Phone Number

Customer Support Specialist at QuickQIn my role as a Customer Support Specialist at QuickQ, I provide dedicated assistance to trucking and logistics companies across the United States regarding our specialized QuickQ credit card services. My primary responsibilities include addressing inquiries related to account management, troubleshooting payment and technical issues, and guiding customers through the online platform. I pride myself on delivering clear and empathetic communication to ensure that customers feel supported every step of the way.With a strong focus on problem-solving, I handle a wide range of customer concerns, collaborating with internal teams to resolve more complex issues and ensuring customers are fully satisfied with the resolution. My role also involves educating users about the features and benefits of our credit card, while always striving to enhance the customer experience.In addition to excellent communication and technical skills, I am passionate about helping customers navigate their challenges and find effective solutions that support their business operations in the logistics and transportation industries.

Colombia

Bogotá, Distrito Capital, Colombia

Driver Manager in the logistics industry dealing with dispatching, broker and customer relationship, accessorial request and planning.

Bogotá, Distrito Capital, Colombia

Bilingual Customer Service AgentUber USResponsibilities:Provided real-time support to drivers and passengers via phone, chat, and email.Addressed trip-related issues promptly to ensure customer satisfaction.Assisted with navigation problems, trip cancellations, and fare adjustments.Technical Skills:Troubleshot and resolved technical issues with the Uber app.Guided users through app functionalities and updates effectively.Account Management:Handled account inquiries including activation, verification, and password resets.Ensured accurate fare calculations and timely payments for users.Customer Relations:Maintained high customer service standards, demonstrating empathy and professionalism.Built positive relationships with drivers and passengers, resolving issues promptly.Documentation:Accurately documented interactions and issues for tracking and reporting purposes.Provided feedback to improve service quality and user experience.Skills:Strong empathy and patience in addressing user concerns.Proficient in troubleshooting mobile applications and guiding users effectively.Excellent communication skills in English and Spanish, enhancing customer interactions.Fostered loyal customer relationships, contributing to enhanced satisfaction and retention.