• Manage internal and external internal relationships to ensure fast service without sacrificing quality​• Oversee coordination and booking approvals for customers ​• Build and maintain reports and dashboards ​• Support Sales team with preparation of quotes ​• Assist in the development of any on-going service enhancements for customers ​• Responsible for coordinating the operations team with the customer ​• Provide special handling for any problems or questions that arise for customers

• Prepare music programs using Planning Center Services and orchestrate musicians and singers week • Direct musicians and choir during rehearsals and live performances; ensuring correct tone, tempo, rhythm and harmonic dynamics• Collaborate with multiple ministry departments for concerts and annual special events such as, Easter, Christmas, Thanksgiving and anniversary services • Vocal development

• Create purchase orders based on inventory levels and/or customer needs• Establish and maintain a track record of all POs, distinguishing PO type,shipping, costs etc.• Establish a strong rapport with 20+ AT&T Managers while servicing their storeneeds; creating sales orders and processing inventory transfers between stores. Troubleshoot via RQ4 software for inventory/Pricing/PO/Returns issues while regularly providing status updates• Provide monthly Broadcast for AT&T dealers, Sales Management and CEO including company updates, AT&T promotions and pricing• Stock Balancing; Save the company thousands each month by monitoring and returning aged inventory to vendors for credit while ensuring we do not exceed quarterly threshold limit which would result in ban of purchase• Generate/modify/remove SKUs, Customers/Vendors, Purchase and Sales orders, Credit and Invoice memos via SAP (ERP)• Reconcile returns using necessary documents and adjust internal inventory accordingly• Determine if defective or return item(s) are admissible within company guidelines by investigating condition, function, invoice dates and pricing• Established returned products report, encouraging sales team to resell at discounted price• Create and issue A/R Invoice and Credit Memos for various discrepancies, returns and device transfers for a multitude of customers

• Assist management establish/implement warehouse standards and procedures and advise on budget related needs• Train, guide and evaluate new warehouse members and troubleshoot WMS issues while optimizing all warehouse members workflow• Rectify Sales orders by adjusting SKUs and/or quantities of picked items, ensuring final invoices are generated accurately• Ensure quarterly cycle counts were completed accurately and on time• Receive, Store, Pick, QC and Ship out over 1200 SKUs

• Assist Receiving Manager with unloading of incoming merchandise along with ensuring all items are accounted for with PO. • Place all incoming items into storage locations as directed• Pick, QC and assist Shipping Manager in packing/boxing finalized orders for shipment/delivery.• Handle end of day cycle counts for active SKUs, report any discrepancies to floor Supervisor• Certified in Stand-Up Forklift

• Respond to client requests for new project initiatives• Retrieve and Analyze detailed instructions from client to avoid mishap duringproject’s lifespan• Transcribe project instructions in database (QuickBase), later transition andexplain to proper department, dependent on project’s details• Negotiate and finalize deadlines with client while providing projectstatus/updates• Collaborate with various departments to assess scope of work, ensuringcompletion of projects by/before the negotiated deadlines• Closely monitor project progress especially during final hour of completion,ensuring strict adherence to negotiated deadlines• Handle logistics and route plan for deliveries and new project pick-ups whileprioritizing deadlines accordingly and provide ETAs to clients

• Troubleshoot customer issues with product knowledge, promotions, defective items, and various mobile company contracts• Handle cashier and sales transactions• Trained and supervised a staff up to 8 people• Handled quarterly cycle counts for all accessory SKUs and daily counts formobile devices• Boost sales by intriguing customers to start or renew contracts with variousmobile companies such as Sprint, T-Mobile, AT&T, Verizon• Personally deposit midday and EOD cash to bank• Responsible for opening and closing of the store