Daniel Roots Email & Phone Number

Ramsey, Gb

London, England, United Kingdom

In my current role as a Senior Infrastructure Analyst, I specialize in project-based work aimed at implementing cutting-edge technologies and enhancing existing systems. My responsibilities encompass a wide range of key areas, with a strong focus on internet security and data backup solutions.Internet Security (ZScaler): I've played a pivotal role in fortifying our organization's internet security infrastructure, utilizing advanced technologies such as ZScaler to safeguard our network and data assets from evolving cyber threats.Backup Solutions (NetBackup / Backup Exec): I've been instrumental in optimizing data management and recovery processes through the implementation and management of robust backup solutions, including NetBackup and Backup Exec.This experience has allowed me to continuously adapt to the dynamic IT landscape and contribute to the success and security of our organization.

London, United Kingdom

In my current role, I provide comprehensive IT support services to a diverse clientele across London. This entails offering remote assistance to multiple clients simultaneously. My daily tasks include monitoring a call queue and promptly addressing the tickets, along with managing direct calls from users, meticulously documenting issues, and providing effective solutions.My support scope is wide-ranging, covering a spectrum of IT-related challenges affecting clients' day-to-day business operations. I am well-versed in troubleshooting and resolving issues pertaining to hardware, including Blackberries, laptops, servers, and printers. Whether it's resolving connectivity issues on mobile devices or ensuring that critical hardware components are functioning optimally, I take pride in delivering solutions that keep businesses running smoothly.In addition to hardware support, I play a pivotal role in managing and supporting both commercial and non-commercial software. This includes the installation and deployment of new software packages, guaranteeing successful backups, and taking proactive measures when they fall short. My work ensures that clients have access to the essential tools and software they need to excel in their respective industries.My dedication to providing top-notch IT support and my adaptability to a wide array of challenges have been integral in delivering successful outcomes for my clients in the dynamic London business environment.

In my role with Line Management, I played a pivotal part in the Install, Move, Add, and Change (IMAC) team, focusing on planning and providing guidance for various moves and installations within the IT infrastructure.Strategic Planning: I was responsible for strategizing and directing the execution of moves, ensuring that they were carried out smoothly and efficiently. This required a thorough understanding of our organization's technical needs and objectives.Standardization and Training: A key element of my role was to establish and communicate standardized methods for installing hardware. It was essential to ensure that all engineers were well-versed in these practices, which helped maintain consistency and quality across all installations.Quality Assurance: Following the completion of moves, I assumed responsibility for technical testing to guarantee that the equipment was ready for user operations. This involved rigorous testing to validate functionality, minimizing potential issues and downtime.My contribution to the IMAC team allowed us to consistently deliver high-quality service and meet the needs of our organization.

Bachelor Of Science (B.Sc.), Network Engineering

Bachelor Of Technology (Btech), Ict

Gcse'S, Maths, English, Science, It