Immersive Display Group are dome projection specialists. Designing and developing unique immersive display’s with the best projectors suited for the content.Main duties and responsibilities include:• Hardware and software configuration and 1st/2nd line support• Setup of IT equipment, software, Hardware and apps• Specifying simulator specifications• Multiple PC’s and projector calibration• Testing simulator with bespoke software with other 3rd party software for compatibility• User support and training (including support for off-site users) and fault logging• Configuring and building bespoke PC’s• Develop and assistance with IT projects• Prioritising tasks• Team management• Project management• Request fulfilment (loan laptops, chargers, mailbox size extensions)• Access management (security settings, groups, joiners, leavers and movers)• Maintaining Active Directory• Involved in all company projects• Liaising with 3rd party suppliers • Acted as the main point of contact for the help desk by coordinating tasks and events• Oversaw personnel to maintain quality of service provided• Coordinated end user training on new and existing systems• Maintaining business relationships • Developing and maintaining company’s website• Maintained logs of complaints and resolutions• Provided direct customer care as and when necessaryKey technical knowledge:• Install and support new IT systems • Vioso image warping and blending Trained• Windows Firewall configurations• Windows 7 OS support and administration• Microsoft Office 2007, 2010, 2013 suites• MAC OS• Outlook/Windows profiles; troubleshooting, maintaining and installing• Remote access • Troubleshoot Hardware, software and network communication• Providing desktop maintenance including inventory and software distribution, virus prevention updates.• Keeping documentation up to date and producing how to guides• Word press, HTML and CSS• Maintained hardware and software inventories

The role includes the movement and initial set up of computer equipment and their related peripherals; this includes dealer boards and VoIP phones. I have to make sure they are fully functional and comply with all the safety regulations of the company. During my time at LMG, I have gained experience in providing first line support, to both back office and front office (trade floor) users, I deal with the users both face to face and on the phone. From this opportunity in this role, I have gained experience in multiple pc/multiple screen environments, supporting up to 2 PC’s, 8 screens environments. In London, I mainly work for Barclays Capital in Canary Wharf. I have also worked at various companies including Lexmark, Lockton and KPMG