Customer Technical Manager
• Led improvements to increase productivity and reduce costs in excess of $500,000 annually, through the use of DOE’s, SPC, six-sigma, time studies and Paredo charts.• Led the commercialization of multiple sets of molds and auxiliary tooling, with each set in excess of $120,000, to replace obsolete tooling and reclaim lost efficiencies of as much as 15% • Designed, developed and implemented new package handling equipment at CCC to bridge a commercial commitment, which allowed the customer to begin receiving palletized bottles several months earlier than would be typically possible.• Primary point of customer contact to resolve issues for multiple production facilities, ranging from small quality issues, to package performance issues with potential customer claims in excess of $250,000.• Reviewed 5 manufacturing locations for compliance with AIB, HACCP, 5S and OSHA requirements outlining deficiencies to plant management to minimize potential risks.