Currently delivering against a variety of challenging areas including Scaled Agile Product Centre design & management, Op Model design, Delivery Management, and Service Management consultancy.

Currently delivering against a variety of challenging areas including Scaled Agile Product Centre design & management, Op Model design, Delivery Management, and Service Management consultancy.

Design Capability Lead, responsible for the design and deployment of a converged IT Operations Centre (Event Management) as part of a £35m+ programme of work.Delivered a business design to enable developer and support teams to interface with IT Service Management. The aim of this was to support DevOps and Agile ways of working by interconnecting ITSM tools with project and deployment systems such as Jira - enabling high velocity IT without the loss of governance.

This role is working directly with clients to provide an effective end to end operational IT service. This is achieved through effective leadership in service transition and operational activities whilst also delivering the strategic support design for the enduring organisation following the successful delivery of the programme’s objectives.This role has a dynamic mix of agile software delivery and infrastructure provisioning in an operational environment, all within a tailored ITIL… Show more This role is working directly with clients to provide an effective end to end operational IT service. This is achieved through effective leadership in service transition and operational activities whilst also delivering the strategic support design for the enduring organisation following the successful delivery of the programme’s objectives.This role has a dynamic mix of agile software delivery and infrastructure provisioning in an operational environment, all within a tailored ITIL framework. Combining these different elements is often challenging and requires consideration of the complete business mission and objectives to ensure the most effective service design.Beyond the strategic consultancy provided for the service design of the enduring organisation, the following day to day responsibilities are key to this role:- Service transition- Change management- Release and Deployment management- Continual Service Improvement- Event Management- Incident Management- Service Strategy Show less

Service Management lead for large Government client. Responsible for the design, development, and delivery of the IT strategy. Working in a challenging and fast-paced environment ensuring the needs of the business were met whilst also managing day to day operations of software systems.- Service Management Strategy- Service Operations- Major Incident Management- Service Transition- Customer facing role, responsible for ensuring the business requirements are met.-… Show more Service Management lead for large Government client. Responsible for the design, development, and delivery of the IT strategy. Working in a challenging and fast-paced environment ensuring the needs of the business were met whilst also managing day to day operations of software systems.- Service Management Strategy- Service Operations- Major Incident Management- Service Transition- Customer facing role, responsible for ensuring the business requirements are met.- Liaison with suppliers and other parts of the IT organisation including customers. Show less

My main responsibility as a Service Delivery Manager was to lead the deployment of bespoke networks and network-based systems for our customers within an ITIL environment. This challenging role was diverse and flexible, due to the operational support nature of my unit, and has enabled me to develop a wide range of experience in many areas, complementing my experience as a systems engineer within the operational arm of the organisation.My key responsibilities were:Proposal… Show more My main responsibility as a Service Delivery Manager was to lead the deployment of bespoke networks and network-based systems for our customers within an ITIL environment. This challenging role was diverse and flexible, due to the operational support nature of my unit, and has enabled me to develop a wide range of experience in many areas, complementing my experience as a systems engineer within the operational arm of the organisation.My key responsibilities were:Proposal GenerationService Design (including the configuration of IP based networks, physical hosting, and SLA design)Service TransitionAssisting Service OperationsManagement/LeadershipCustomer LiaisonVendor ManagementProposal GenerationTraining both customers and support staffProcess Improvement Show less

I began my role as a systems engineer whilst on a two year Graduate Scheme at BT and continued in this post until 2012. This role had a diverse set of responsibilities, primarily focused on the design, development, deployment, and transition of secure and bespoke network and network-based systems.My key responsibilities were:Design of IP-based networksDeployment of network-based projects and systemsTest design and implementationCustomer liaisonRequirements… Show more I began my role as a systems engineer whilst on a two year Graduate Scheme at BT and continued in this post until 2012. This role had a diverse set of responsibilities, primarily focused on the design, development, deployment, and transition of secure and bespoke network and network-based systems.My key responsibilities were:Design of IP-based networksDeployment of network-based projects and systemsTest design and implementationCustomer liaisonRequirements captureVendor managementTransfer to Operations (service transition)TrainingManagement/LeadershipProcess Improvement Show less