Customer service and care are pivotal, not merely as functions, but as core drivers of a company's success.With over 15 years of experience in both technical and non-technical customer support and service, I have honed a deep expertise that aligns closely with organizational growth and customer success. My journey has been marked by a distinctive passion for customer service and experience, service excellence, innovation and technology. I possess a strategic vision that continuously drives the development of innovative concepts aimed at enhancing customer service and - experience throughout the customer journey. This approach not only enhances customer satisfaction but also aligns with broader business objectives.As a versatile generalist, I have thrived in rapidly growing companies, gaining intensive insights into organizational development, Operations, IT, and HR. My leadership extends beyond professional confines to intercultural realms, where I have established and led multinational teams, further honed by frequent business travels and working with international clients. This has imbued me with significant intercultural competence, enabling me to navigate and lead in diverse environments effectively. In addition to my professional activities, I am passionate about running a regional sports club, where I use my skills to promote community engagement and promote a healthy lifestyle.