As a Customer Onboarding Specialist at Yesterday, I help new and existing clients to get the most out of the company's innovative digital solutions. I have a Bachelor of Business (Management) from Swinburne University of Technology, and I have been working in customer-facing roles for over 4 years. I have experience in account management, customer success, and customer service, and I have worked with companies such as Deliveroo and Lumi Ride. I have strong skills in customer relationship management (CRM), problem solving, and customer service management, and I enjoy collaborating with diverse teams and stakeholders. My mission is to deliver exceptional customer experiences and to support the company's growth and retention goals. I am passionate about the field of digital transformation and I value continuous learning and improvement.