Daniel S. Email & Phone Number

Remote

• Identify and respond to platform-related integration problems or issues raised by Plaid's customers, external developers, support teams, and consumers in full compliance within existing Service Level Agreement and with.
• Investigated, scoped, and escalated product issues, errors, and bugs with client and customer API or OAuth integrations using various tools and queries.
• Documented detailed analysis of client experience and technical specifications of errors for engineering diagnosis
• Collaborate and work with cross functional teams to investigate issues and work to resolve customer problems
• Advocate as the consumer voice for feedback and pain points for user experience
• Manage escalated consumer complaints collaborating with Compliance and Legal to address issues raised.

Irvine, California, United States

• Provide technical software support to over 150+ business clientele and 2,500 vendors through phone, email, and chat via Zendesk for 100+ tickets weekly with a 100% satisfaction rating.
• Create, maintain and contribute to support documentation for internal personnel training and resources.
• Identify potential bugs and issues by troubleshooting, testing, and reporting to the development team
• Engage effectively with Customer Success, Product, Marketing and Sales to share key learnings from customer interactions

• Resolve 80+ telephone contacts daily with clients and financial professionals to identify their needs and concerns, while providing appropriate options and courses of action.
• Assist 40+ client accounts daily by implementing strategic resolutions and processing requests
• Consult advanced resources and examine relevant paperwork to inform on necessary legal documentation required for complex financial transactions.
• Troubleshoot and guide website users to ensure smooth customer experience.
• Coordinate with internal operations to resolve discrepancies or issues with record keeping databases.

Irvine, California, United States

• Coordinate with various public departments to handle 80+ calls for service regarding emergency and non-emergency responses for police, fire, and emergency ambulance via various telecommunication systems.
• Investigate and analyze 30+ data points from teletype networks and data systems to determine appropriate risk, challenges, and considerations to be taken for field units.
• Compose and relay 10+ daily messages and information to and from emergency sites, to law enforcement agencies, and to all other departments and groups requiring notification.

Irvine, California, United States

• Advised and directed 30+ public relations interactions with residents and inquiries in a wide array of police non-sworn administrative and field support tasks such as report writing, property and evidence processing.
• Operated and facilitated coordination of daily live scan fingerprinting services.

Bachelor'S Degree, Criminology

Associate Of Arts - Aa, Behavioral Sciences