- Provide leadership support for Xfinity forums, Reddit, and Linkdn. - Work closely from start to finish on various troubleshooting, escalations and billing issues. - Handle Reddit, Forums, and Business class services for customers.- Able to maintain a professional etiquette when responding to customers and colleagues. - Work closely with peers to provide a full experience from start to finish for our customers. - Work within adherence to ensure customer cases are handled quickly and responses are handled in a timely manner as well.- Maintained consistent positive statistics for quality, response time, and time holding conversations. - Part of the XFINITY Mobile Team which entitles helping customers with their XFINITY Mobile services. - Awarded the following awards while in my Tucson Digital Care career so far. - Q4 2017 Most Productive - Q1 2018 Most Valuable Player - Q1 2018 Most Improved. - Selected to be a part of the Peer Assisted Learning (PAL) crew for Digital Care. - Also selected to assist with Approvals process for new hires as well as external hires. - Worked closely with new hires for Digital Care within the classroom.

- Work closely from start to finish on various troubleshooting, escalations and billing issues. - Able to maintain a professional etiquette when responding to customers and colleagues. - Work closely with peers to provide a full experience from start to finish for our customers. - Work within adherence to ensure customer cases are handled quickly and responses are handled in a timely manner as well.- Maintained consistent positive statistics for quality, response time, and time holding conversations. - Part of the XFINITY Mobile Team which entitles helping customers with their XFINITY Mobile services. - Awarded the following awards while in my Tucson Digital Care career so far. - Q4 2017 Most Productive - Q1 2018 Most Valuable Player - Q1 2018 Most Improved. - Selected to be a part of the Peer Assisted Learning (PAL) crew for Digital Care. - Also selected to assist with Approvals process for new hires as well as external hires. - Worked closely with new hires for Digital Care within the classroom.

- Received Apple and Surface sales certification (Licensed to sell Apple and Microsoft products) - Skills in MS Word, PowerPoint, and excel spreadsheets- Train other customer service representatives on Microsoft and Apple products.

- Received Apple and Surface sales certification - Skills in MS Word, PowerPoint, and excel spreadsheets- Train other customer service representatives on Microsoft and Apple products.

- Maintain consumer accounts and emails when experiencing issues with the service.- Provide call support for troubleshooting and assistance.- Evaluate each consumer to make sure they have the best customer experience possible.- Make call outs to companies and hotels to ensure services between the merchant and consumer are handled properly.- Part of the team which assisted with new hire training and support.- Part of the Shop team support queue and was trained in drop shipping merchandising. - Part of the Living Social LLC Escapes team in partnership with Priceline and local hotel merchants.

- Trained to handle multiple computer programs to assist customers- Used De-escalation steps to help angry or disrupted customers- Advise/correct billing and other account errors or disputes- Worked with high volume under pressure to handle customer issues. - Ensure to use tools and metrics to abide by time and rules standards.

- Ensure all carts are put away at sundown and the entire property is clean and locked up - Provide golfers with an assistance needed on the course- Small tasks and green keeping as well as maintenance work for water lines- Clean and maintain clubhouse and ensure garbage is handled and thrown - Take customer orders and ensure a clean ticket process in the kitchen.