Daniel Valencia Email & Phone Number

San Francisco Bay Area

• Deployed hundreds of servers and websites; administered networks from cloud-based to campus-wide; and configured workstations, endpoint management, and security policies for diverse organizations.
• Established freelance consultancy agency, deploying projects for clients worldwide across a range of industries, including tech startups, studios, political candidates, nonprofits, coffee farms, and government security.
• Applied comprehensive skillset in digital infrastructure to deliver a diversity of projects — including web servers & SaaS services, hybrid networks, cloud migrations, video editing, storefronts, and engaging web.

• Led Customer Success and IT projects, spearheading cloud infrastructure and geo-redundant data handling. Accelerated development of Web3 banking platform with focus on ease of use, security, and performance.
• Led deployment of 40 high-performance AWS compute VMs, continuously enhancing reliability and improving security through automated nmap vulnerability analysis and contingency planning with backup and recovery.
• Implemented company-wide employee onboarding systems, including Slack, Google Workspace and role-based SSH server access, thereby facilitating high-level security, communications, and efficient new hire integration.
• Director of Customer Success division, building an industry-leading helpdesk and partner integration system.
• Demonstrated exceptional leadership and problem-solving skills by personally resolving over 37,000 customer issues and guiding team of 7 to resolve over 127,000 inquiries, establishing customer satisfaction and loyalty.
• Integrated cutting-edge AI tools and analytics to drive engagement, monitor systems, and optimize efficiency.

One of my prominent ongoing freelance clients is Ops Tech Alliance, a government contractor focused on security, training, and operational technology. My freelance clients have also included US Congressional candidates, technology startups, law firms, coffee companies, and service boutiques.

• Built and deployed 74-client OS Testing Laboratory, including network-based OS imaging and high-speed fiber infrastructure. Configured Active Directory and security policies, and performed critical testing and.
• Lead QE and Usability Specialist on Photoshop CC design overhaul team, building testing infrastructure to perform extensive automated and qualitative analysis for baseline feature qualification and regression testing.
• Discovered more than 900 security and usability bugs, enhancing the accessibility and resiliency of Photoshop.
• Developed scripted and programmable lab testing frameworks to recursively test product builds.
• Superlative Penetration Tester and top Quality Engineer for the emerging technologies team, earning the ‘most bugs found’ award every year and discovering over 140 critical security vulnerabilities and 490 usability.
• Worked with my team to pre-test emerging Adobe technologies, enabling developers to rapidly prototype.

• Coordinated design and deployment of all systems, encompassing digital patient records, HIPAA-compliant encryption, RAID server redundancy, cloud backup solutions, and digital X-ray technology — ensuring data.
• Planned and deployed all technology – establishing a high-speed 10Gb network, guest Wi-Fi, VoIP telephony, and procedures for security and maintenance, ensuring bullet-proof operations and safety.

East Palo Alto, California, United States

Taught computer skills to kids and adults, and helped plan the community goals for our nonprofit organization.

Led incubator media company to create branding & websites for 17 companies, including Silicon Valley startups, Stanford University, & non-profit groups.

Bachelor Of Engineering - Be, Product Design, Computer Science

Continuing Education, Computer Science