Daniel Salardi Email & Phone Number

Warsaw, Mazowieckie, Poland

Warsaw, Mazowieckie, Poland

- Leading the Planning Team consisting of 7 team members in a newly established shared service center, managing audit planning for external clients in the Northern Europe (DACH region and Poland)- Establishing work frameworks, defining the scope, developing the processes and driving their alignment, standardization and improvement- Forecasting, budgeting and execution of operational delivery plans- Driving cost optimization by improving planning efficiency, travel optimization… Show more - Leading the Planning Team consisting of 7 team members in a newly established shared service center, managing audit planning for external clients in the Northern Europe (DACH region and Poland)- Establishing work frameworks, defining the scope, developing the processes and driving their alignment, standardization and improvement- Forecasting, budgeting and execution of operational delivery plans- Driving cost optimization by improving planning efficiency, travel optimization, review of audit delivery model and profitability- Driving and supporting cross-functional change initiatives- Defining, implementing and maintaining business continuity plan for the team- Creating training matrix, recruiting and on-boarding new staff members- Reviewing the performance of all individuals within their area, identifying, developing and retaining key talent and addressing under performance as required- Establishing good relationship with Country Managers, Compliance and Risk Managers, Sales Managers and Operations Managers in respective countries by:• leading regular calls with them to discuss the results of Shared Service Center, address the challenges, propose improvements to processes• providing reporting on expected 3 month delivery and previous month results• taking part in monthly in-country Exec meetings• resolving any allocated client complaints or survey dissatisfaction flags• assuring compliance with accreditation requirements Show less

Warsaw, Mazowieckie, Poland

- Supervising the planning process of the polish team- Acting as SME for new recruiters- Providing trainings for new employees- Being Key Point of Contact for polish Market across teams (Planning, Administration, Sales and Finance);- Driving cooperation and coordination of daily team activities in support of polish certification market;- Monitoring the performance of planning in the polish team, ensuring that relevant targets are being achieved and exceeded;- Reporting… Show more - Supervising the planning process of the polish team- Acting as SME for new recruiters- Providing trainings for new employees- Being Key Point of Contact for polish Market across teams (Planning, Administration, Sales and Finance);- Driving cooperation and coordination of daily team activities in support of polish certification market;- Monitoring the performance of planning in the polish team, ensuring that relevant targets are being achieved and exceeded;- Reporting to Ops Managers, key stakeholders- Chairing meetings, providing key reporting activities for weekly calls Show less

- Managing key aspects of new clients, applications, on-boarding and scheduling;- Conducting planning and auditor scheduling, through Common Operating Model, to ensure profitable, cost effective, timely delivery of audits and planning of new & existing clients;- Completing daily workflow driven activities to ensure all tasks are completed on time;- Monitoring individual KPI performance and ensuring relevant targets are achieved and exceeded;- Ensuring good customer experience to… Show more - Managing key aspects of new clients, applications, on-boarding and scheduling;- Conducting planning and auditor scheduling, through Common Operating Model, to ensure profitable, cost effective, timely delivery of audits and planning of new & existing clients;- Completing daily workflow driven activities to ensure all tasks are completed on time;- Monitoring individual KPI performance and ensuring relevant targets are achieved and exceeded;- Ensuring good customer experience to clients and responding to inquires in a timely manner;- Collaborating with Country Operation Manager in qualification/re-qualification of new and existing auditors;- Providing support in the induction and training of new employees;- Participating in periodic cross-country Planning team meetings and contributing to the monitoring and improvement of planning performance, through delivery of data related to main KPIs and implementation of necessary actions;- Ensuring client information is up-to-date and carrying out regular data clean-up;- Submission of baseload data for budget calculation and monthly submission of various data for 3 month outlook, management reporting, etc.- Ensuring effective communication with Finance in relation to planning of "debtor" clients' audits;- Cooperating both within own group and with other teams/departments;- Supporting different planning teams throughout Europe; Show less

Warsaw, Masovian District, Poland

- Weekly processing & approval of reimbursement requests for Recoveries Team- Collecting, organizing, and analyzing data from various systems and tools (MVRT, Cyclops, Salesforce, Zendesk)- Database update with Excel and Salesforce CRM- Handling support tickets raised by Business Partners and internal departments- Meeting all assigned service level agreements (SLA)- Training of the new starters joining the Reconciliations team- Reconciliation of merchant accounts with… Show more - Weekly processing & approval of reimbursement requests for Recoveries Team- Collecting, organizing, and analyzing data from various systems and tools (MVRT, Cyclops, Salesforce, Zendesk)- Database update with Excel and Salesforce CRM- Handling support tickets raised by Business Partners and internal departments- Meeting all assigned service level agreements (SLA)- Training of the new starters joining the Reconciliations team- Reconciliation of merchant accounts with evaluation and recovery of over-payments through negotiation- Reporting any potential threat spotted to the revenue or processes of the company Show less

Warsaw, Masovian District, Poland

- Coordinating processes of AP payments for a diversity of Commercial Real Estate locations in Italy- Managing CEE portfolio of Commercial Real Estates locations- Liaising with different company sections around the regions in order to assure a smooth payments process governing- Preparing regular and ad-hoc reports for the internal as well as the external clients- Implementing enhancements to processes already in place- Preparing payment schedules- Updating data based on… Show more - Coordinating processes of AP payments for a diversity of Commercial Real Estate locations in Italy- Managing CEE portfolio of Commercial Real Estates locations- Liaising with different company sections around the regions in order to assure a smooth payments process governing- Preparing regular and ad-hoc reports for the internal as well as the external clients- Implementing enhancements to processes already in place- Preparing payment schedules- Updating data based on received documents- Abstracting and verifying abstractions of leases- Communication with I.B.M. Italy representatives Show less

Warsaw, Masovian District, Poland

I have also been teaching Italian privately and at another school (Mastersclub) since September 2012, having earned experience in teaching both children and adults.

Warsaw, Masovian District, Poland

- Order entry and processing in SAP system- Inventory control and cycle count resolution- Processing product returns- Resolving price discrepancies- Issuing credit notes- Returns management- Communication with Front Office and sales teams in Italy

Warsaw, Masovian District, Poland

- Processing entries in MGI’s internal deny list- Conducting inbound and outbound phone calls with consumers and agents- Performing consumer interviews related to high-risk transactions. Making decisions to release or refund transactions- Investigating transactional activities to detect suspicions of money laundering.- Acting as a SME (Subject Matter Expert)

Warsaw, Masovian District, Poland

Providing assistance and service during inbound and outbound calls with consumers and agents.- Gathering additional and proper information in order to take appropriate actions (refunded or approved for payout)- Conducting proper research and due diligence to ensure the consumer/agent contact or internal application review is conducted- Handling the escalated consumer issues, MoneyGram agents, clients and Financial Institution contacts- Creating and implementing programs and… Show more Providing assistance and service during inbound and outbound calls with consumers and agents.- Gathering additional and proper information in order to take appropriate actions (refunded or approved for payout)- Conducting proper research and due diligence to ensure the consumer/agent contact or internal application review is conducted- Handling the escalated consumer issues, MoneyGram agents, clients and Financial Institution contacts- Creating and implementing programs and changes that improve operations and processes in the department- Delivering training in NICE ACTIMIZE software Show less

Warsaw, Masovian District, Poland

- Archiving contracts, office work