• Coordinated virtual and on-site interviews for candidates.• Processed new-hire documentation and onboarding tasks.• Diversity Equity and Inclusion team advocate. Advanced pronoun initiative and LGBTQIA+ outreach.• Documented and organized personnel/termination files of 500+ employees to achieve compliance with employment laws and company policy.• Edited job descriptions based on staffing needs outlined by Human Resources Generalists.• Managed open positions on Human Resources Information System and college job boards.• Planned and implemented college recruiting efforts for 22 career fairs and information sessions.• Supported employee relations projects to improve staff retention.• Executed recruitment strategies to support senior recruiting team.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.• Maintained accurate and current customer account data with manual forms processing and digital information updates.• Recommended specific products and services in alignment with individual needs, requirements, and specifications.• Conflict resolution to maximize customer satisfaction

• Built strong productive relationships with physicians, RNs, NPs, IT, Administrators to maximize product implementation and ensure future success.• Learned how to interact with patients while keeping their protected health information secure and confidential, was HIPAA certified.• Expanded business through effective network development, identifying new and prospective clients.• Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.

• Collaborated cross-functionally to expand various marketing channels to grow organization.• Partnered with Senior Staff to manage projects including the creation of the proposals, documentation, and ultimately execution successfully with important clients.• Organized and hosted marketing events for the agency.• Responsible for creating a full SEO campaign for a client resulting in successful presentation to client (Topps Candy).• Solely found and organized over 10,000 new leads for Sosemo awareness marketing efforts.• Sosemo Employee of the month, June 2018.