Helpdesk Technician
Current- Act as the first point of contact for IT support requests, providing excellent customer service.- Receive and log support requests, ensuring all necessary information is captured.- Maintain detailed records of support requests, resolutions, and system changes.- Provide remote and on-site technical assistance to end-users.- Install, configure, and maintain hardware and software systems.- Provide basic troubleshooting and problem-solving assistance for hardware and software issues.- Assist in the setup and configuration of laptops, smartphones and user accounts (creation, permissions and access rights).- Managing and maintaining hardware and software inventory.- Follow established processes for incident management and service request fulfillment.- Communicate with end-users to keep them informed about the status of their requests.- Collaborate with IT team members to improve knowledge sharing and support processes.
