Daniel Santos Email & Phone Number

Liverpool, Inglaterra, Reino Unido

• Help support daily management of department duties.
• Assign work to associates as required/needed to support workflow and daily production KPIs/goals.
• Conduct standup briefs, deliver associate feedback, conduct floor audits and vehicle inspections.
• Support in training and up-skilling new associates.
• Support with tracking, trending and reporting of departmental metrics by associates.
• Support in analyzing and understanding the reasons behind success and failure in meeting departmental delivery and FC KPIs/goals

Liverpool, Inglaterra, Reino Unido

• Manage a team of shift leads and associates, including hiring and onboarding new team members, directing work, managing performance, providing regular feedback, and supporting career development and employee growth.
• Manage and delegate daily operations to drive exceptional results, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing training where needed.
• Own the customer experience by maintaining a strong culture built on Customer Obsession and Amazon’s Leadership Principles
• Measure key performance indicators to drive performance metrics, manage inputs that deliver results, and convey performance results for regular business reviews.
• Create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and packages.
• Respond to escalations and provide guidance to associates on what issues should be escalated or resolved on their own.

Cmi Level 5 Certificate In Management And Leadership, Management And Leadership

This qualification is mainly focused on the improvement of my capabilities and core management skills such as resource management.

Microsoft Excel - Cpd (30H) And Icoes Accredited, Microsoft Excel, Certified

Intermediary Microsoft Excel course which developed my understanding of the software and has enabled me to utilise it more efficiently at.

Gcse Level 2, Linguistics And Human Studies, B