Operations Manager
CurrentOperations Manager- Western Region Supervise day to day export and import cargo operations for LAX & SFO with volume totaling 85,000 tons/year and a staff of 100+ employees. Ensure timely shipment, load maximization and customer satisfaction. Manage the relationship with Sales and Revenue Management departments in order to maximize the efficiency of over 30 flights and 15 trucks per week achieving over 96.5% occupancy. Assisted in the implementation and control of KPI’s and responsible for delivering RCAs seeking continuous improvement. Administer daily labor endowment by efficiently allocating resources to balance service and cost while meeting or exceeding productivity goals. Determine and coordinate training and development needs of the Operations department employees. Monitor inventory control and administration of supplies, equipment and materials to maintain safe levels that guarantee the continuity of the operation and develop yearly warehouse materials budget. Responsible for complying with CBP, USDA, TSA and FAA regulations and for the response of internal and external audits. Developed and led the implementation of a dock management system that resulted in reduced service times and increased customer satisfaction. Provided support for the start-up of the operation in SFO. Designed and implemented new SOP for that station ensuing over 100% year over year reduction in errors, delivering one of the best KPIs of the network. Aided in the implementation of CRM platform for the Operational departments in the region. Collaborated researching information and providing analyses for annual contract renegotiation of equipment, labor and facilities. Developed a plan to substitute materials in LAX which resulted in savings of USD $42,000/yr. while reducing waste and damages to freight. Played a major role in the organizational restructuring of the operation which resulted in cost savings of $ 900K.
