Daniel Schaaf Email & Phone Number

Brookhaven, New York, United States

Supervise day-to-day document and record control operations, policies and procedures across two manufacturing facilities and warehouses. Enforce strict adherence to SOPs and change control systems to align with FDA regulations and ensure document integrity. Coordinate retrieval of documents for Audits and oversee the controlled destruction of expired documentation.

Directed a team of 94 employees to retrieve medical records remotely through secure links with provider offices. Strategically cross-utilized employees from additional departments to increase staff without adding headcount. Implemented new workflows leading to successful retrieval of 240K charts over budget in Q4 of 2020.

Coordinated yearly capacity planning, equipment strategy and inventory actualization. Redesigned training program to a hybrid format in order to increase retention and promote human interaction. Managed annual travel budget of $4 million.

Managed a team of 105 employees to retrieve medical records at provider's offices. Restructured department to a regional model, aligned supervisors and staff to specific states to increase efficiency. Achieved company record yield of 96% for all owned inventory in 2016 only to surpass in 2017 with 98%.

Directed 30 employees in an outbound call center to retrieve medical records for insurance companies. Developed reports for clients using Excel detailing project statuses toward achieving client goals. Trained employees in phone etiquette, salesmanship, customer service and Excel reporting. Successfully retrieved over 400, 000 charts in 2015 achieving all negotiated project goals.

Managed the processing of insurance company medical reviews for no-fault case defenses. Supervised a department of 11 employees to ensure files were processed, reviewed, clarified and returned to the client within 4 business days. Expanded role to include medical bill audits, intra-op photo reviews and liability reviews.

Assisted defense attorneys in securing evidence needed for use in litigation of up to $5 million dollar cases. Gathered medical and employment records for insurance companies on bodily injury and property damage claims. Created new revenue stream with the "Unable Letter."

Maintained and managed a fleet of 130 vehicles. Trained employees in sales, management and customer service. Coordinated everything from fleet growth, income, marketing, establishing business accounts and monthly customer service scores. Learned how to effectively run a business and had a part in all business decisions.

Learned effective sales techniques and fleet management skills. Negotiated rates, sold coverage for vehicles and marketed services to body shops, dealerships and insurance companies. Discussed rental contracts and specific vehicle features with customers.

Bachelor'S Degree, Communication, General

Activities and Societies: Lambda Chi Alpha, Marching Band

Bachelor Of Science (B.S.), Cinematography And Film/Video Production