Daniel Schohn, Pspo, Psm Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

- Leading two development teams focused on supporting our Revenue Cycle Management module for Wound Care and Therapy markets while coaching and mentoring the community of Product Owners and broader organization on best practices.

- Help to propel the adoption of Agile methodologies across the organization- Lead ongoing Agile education sessions to raise awareness and appreciation of our Agile practices, and strengthen relationships with Platform Engineering, Program Management and Customer Support- Work in collaboration with other Scrum Masters to help establish standards &.

Greater Pittsburgh Area

Service to the Scrum Team: - Coaching the team members in self-management and cross-functionality- Helping the Scrum Team focus on creating high-value Increments that meet the Definition of Done- Causing the removal of impediments to the Scrum Team’s progress- Ensuring that all Scrum events take place and are positive, productive, and kept within the.

Greater Pittsburgh Area

• Subject matter expert with a strong understanding of the business needs and products which helps to enable rapid technical development decisions
• Actively engaged with customers on a regular basis in order truly understand their workflows and how our software is used in their environments
• Represent the voice of the customer and their unique needs within all market segments
• Collect and manage feedback from multiple stakeholders during the development process
• Decompose and refine epics, stories and bug fixes with the Scrum Team in a scaled Scrum framework (Nexus)
• Assist the Scrum Team in identifying and mitigating or eliminating internal and external dependencies

40 24th Street, Pittsburgh, PA 15222

• Provided an exceptional level of support to both internal and external customers
• Served as the main point of contact for client escalations and tickets that required deeper product knowledge and troubleshooting tactics
• Continually evaluated departmental processes and procedures, suggesting methods to improve operational efficiency and service
• Project manager for client migration from our legacy application to a new user interface
• Helped to pilot a new method of ticket management with our Integrations department, reducing time to close and response rates

• Primary point of contact in assisting our clients with issues of a complex or sensitive nature that involve benefits, claims and enrollment
• Responsible for coaching and mentoring of Customer Service Representatives
• Evaluate the performance of all Customer Services Reps in the unit and provide constructive feedback for career development

• Oversee all front-end activities and provide support to all cashiers
• Assisting customers to ensure that they have the best experience possible
• Reconciling the safe and register drawers at the end of the night

Bachelor Of Science (B.S.), Communications Media

Activities and Societies: -Photographer for The Penn, the on-campus newspaper -Part of a select group of students responsible for.

Certificate Of Completion, Recording Engineering And Music Production

Activities and Societies: Sound Engineering and Music ProductionSound Engineering, Music Production