Providing exec level support, in a varied & fast paced environment, often requiring lateral thinking whilst utilising a vast array of different skills, often in challenging & rapidly changing situations. • Providing daily (plus on call) support for 300+ remote/office users & systems based in London, Dublin and New York.• Supporting and maintaining addins/applications/systems such as Azure, Bomgar, Bloomberg, Cisco Jabber, Duo, Eikon, Exchange, FactSet, Fidsessa, iManage, MS Office 365, Sharepoint, SQL, Symphony and Zoom. • Provide remote support for RDS, VDI & VPN. • Providing MDM support for Apple & Android devices via MAAS360. • Project & Implementation lead for MS Windows & Office Upgrade. • Numis's Security SME. • Assisting with Licensing & Internal contol checks.• Assisting project implementation with designing, implementing & maintaining Osirium, a Privilege Access Management solution.• Assisting project implementation for ThreatLocker. • Investigating AV alerts via BitDefender, CarbonBlack & Tageis.• Maintaining proximity defences via MimeCast & Cisco Umbrella.• Implementing & maintaining NetSkope. • Implementing & maintaining Tessian. • Project implementation lead to Covid for the Trading Department.• Maintaining Numis's onsite presence during Covid including onsite & offsite equipment.• Assisting the implementation of the VDI project via VMWare Horizon. • Managing Active Directory & Group Policy. • Asset tracking & management via LanSweeper.• Assisting with BCP/DR contingency planning.• Providing advanced excel diagnostics & remediation.• Automation project to elevate manual tasks & to streamline workflows & reduce the amount of administration on helpdesk personnel.• Providing support for internal & external meetings via LoopUp/Zoom/Teams, including video conferences/webinars. • Maintaining both Desktop and Server patching via Ivanti. • Creating & maintaining packaging, task sequencing & scripts (batch/Powershell/vba) via SCCM.

• Providing support for London & Liverpool based users, split across 3 locations. • Currently project lead for the London office on a Windows 10 migration (from Windows 7/8), providing technical and project management duties during all phases of the project. Also responsible for building a new DSL & creating process’s around application life cycle management. • Provide configuration & migration to virtual environment during VDI project, as part of Windows 10 Project.• Providing BAU support for Eikon, Bloomberg, Office 2013, FactSet, Exchange, DFS, BYOD (MAAS 360 & Citrix Secure Hub), The ICE/CTM, numerous Excel addins, IntraLinks, Webex, Traps, Secure Printing, VMWare, Remote Access, Video & Audio conferencing, Polycom, Lync, SharePoint & bespoke in-house applications. • Reviewed Active Directory & Group Policy and made suggestions on how to improve processes & efficiency.• Completed security review for Desktop & Mobile Devices, providing guidance & recommendations on potential security flaws/exploits. As part of this, also provided some DLP guidance on internal & external threats.• Part of the Folder Migration Project to devise the new folder structure/policies & migrate the old structure to the new DFS cluster and migrate/implement new security permissions.• BCP liaison for the London Office. Responsible for testing & reviewing BCP process & implementing changes.• Raise, manage & implement Change Requests for Internal and External systems.• Deploying images to Desktops, Laptop & Surface Pro’s. Also packaging and deploying Software via SCCM. • Provide BA support for application projects investigating application feasibility, UAT and deployment.• Provide remote/VDI access via iGel & Citrix Studio consoles. • Monitoring internal systems via Solarwinds & Splunk. Unblocking websites via Palo Alto Firewall. • Looked at ways of making potential cost savings within the department. • Configuring new starters, leavers & service accounts.

Providing proactive and reactive 1st and second line support via telephone, remote connection & physical visits, to key members of Staff @ HSBC's Canary Wharf and St James Square offices. • Logging tickets & liaising/escalating/routing work to the correct/relevant teams. • Providing support to customers on Windows 7/8, plus Office 2010 and 2013.• Providing support to users working in the Citrix environment.• Provisioning and supporting of hardware including; laptops, desktops, Blackberries, iPads, RSA tokens, printers, keyboards and mice.• Support of core applications such as Lotus Notes, Outlook, Sametime, McAfee Endpoint, Cisco Jabber & Cisco Movi.• Market Data support. Including Bloomberg, Reuters and FactSet.• Support of HSBC specific applications.• Deploying software to customers hardware via SCCM or BES.• Managing accounts within AD, CCM & Unity.• Support of remote users via RSA Server, Cisco AnyConnect and Citrix.• Supporting of mobile devices on BES 5/10 & BYOD. Including Good for Enterprise and Mobile Iron.

Managing Dundee's Western Canada operations in Calgary, Vancouver and Victoria ensuring the smooth and effective running of IT services for the 3 locations. • Providing re-active & pro-active support to help ensure that IT systems are running efficiently & effectively.• Provide support to Investment Bankers, Research Analysts, Traders & Support Staff.• Liaise with offices in Toronto, Ottawa, Montreal & London for IT projects & support concerns.• Support bespoke applications & liaise with 3rd party vendors.

Managing a deployment team of 18 people for the Government of Alberta, migrating all government departments from Windows XP to Windows 7, with over 20000 deployments covering Alberta Region.• Upgrading Hardware to meet the GOA's minimum specifications for Windows 7. • Backing up & Deploying/Migrating profiles from Windows XP to Windows 7.• Testing the customers profile & core applications once the migration was complete to ensure the deployment was successful.• Liaising with Site Contacts to ensure all assets are on site and that users are aware of the migration process.• Managing onsite deployments and audits.• Dealing with any troubleshooting and deployment issues.• Deploying software via SCCM.

A subsidiary of EDF Energy in charge of worldwide commodity trading, with 500 UK based users and an additional 200 users located in satellite offices in EMEA & NA. The environment comprises of over 800 desktops & 2000 servers.• Providing 1st, 2nd & 3rd line Desktop BAU hardware & software support via remote support (RDP/DAMEWARE), OTP (Over The Phone) where remote assistance wasnt required or available, or via a desk visit. This was for all aspects of the business over a wide array of platforms including Windows XP/7/Server 2003/2008, Office 2007, HP ILO, SEP, Lotus Notes, Symantec EV & CISCO VOIP environment. • Providing Linux thin client front end desktop support & configuration for access to backend blade terminal hosted in one of our active active data centres.• Using Altiris (Symantec) helpdesk with integrated software & hardware imaging/deployment.• First line application support for Reuters (Eikon & 3000), Bloomberg, Trayport, The ICE, TT & multiple bespoke trading applications, including 3rd party security authentication tokens.• Desktop team escalation point for all Exchange, BES, Citrix & VMware issues, before liaising with the enterprise or comms team for a resolution.• Part of a 3 man escalation point for all desktop issues utilising SolarWinds monitoring agent.• Providing VM desktop provision and support.• Designated desktop team project liaison for any projects that may affect the desktop environment & tasked with liaising with business analysts & third party vendors about software & hardware upgrades/issues.• Technical lead for EDFT’s DR & “Hot Suite” services incorporating a dedicated dark suite & a managed invocation suite.• Technical and policy lead for the desktop Anti-Virus services globally.• Desktop team liaison for GP within the desktop environment.• Remote office support liaison tasked with the support & expansion of remote offices.• Mobile device provisioning on iPhone, iPad, Kindle, Android & Blackberry (via BYOD).