Daniel Scott Email & Phone Number

London, GB

GB

• Providing exec level support, in a varied & fast paced environment, often requiring lateral thinking whilst utilising a vast array of different skills, often in challenging & rapidly changing situations.
• Providing daily (plus on call) support for 300+ remote/office users & systems based in London, Dublin and New York.
• Supporting and maintaining addins/applications/systems such as Azure, Bomgar, Bloomberg, Cisco Jabber, Duo, Eikon, Exchange, FactSet, Fidsessa, iManage, MS Office 365, Sharepoint, SQL, Symphony and Zoom.
• Provide remote support for RDS, VDI & VPN.
• Providing MDM support for Apple & Android devices via MAAS360.
• Project & Implementation lead for MS Windows & Office Upgrade.

Andover, Hampshire, GB

Liverpool, GB

• Providing support for London & Liverpool based users, split across 3 locations.
• Currently project lead for the London office on a Windows 10 migration (from Windows 7/8), providing technical and project management duties during all phases of the project. Also responsible for building a new DSL &.
• Provide configuration & migration to virtual environment during VDI project, as part of Windows 10 Project.
• Providing BAU support for Eikon, Bloomberg, Office 2013, FactSet, Exchange, DFS, BYOD (MAAS 360 & Citrix Secure Hub), The ICE/CTM, numerous Excel addins, IntraLinks, Webex, Traps, Secure Printing, VMWare, Remote.
• Reviewed Active Directory & Group Policy and made suggestions on how to improve processes & efficiency.
• Completed security review for Desktop & Mobile Devices, providing guidance & recommendations on potential security flaws/exploits. As part of this, also provided some DLP guidance on internal & external threats.

London, GB

• Providing proactive and reactive 1st and second line support via telephone, remote connection & physical visits, to key members of Staff @ HSBC's Canary Wharf and St James Square offices.
• Logging tickets & liaising/escalating/routing work to the correct/relevant teams.
• Providing support to customers on Windows 7/8, plus Office 2010 and 2013.
• Providing support to users working in the Citrix environment.
• Provisioning and supporting of hardware including; laptops, desktops, Blackberries, iPads, RSA tokens, printers, keyboards and mice.
• Support of core applications such as Lotus Notes, Outlook, Sametime, McAfee Endpoint, Cisco Jabber & Cisco Movi.

Toronto, Ontario, CA

• Managing Dundee's Western Canada operations in Calgary, Vancouver and Victoria ensuring the smooth and effective running of IT services for the 3 locations.
• Providing re-active & pro-active support to help ensure that IT systems are running efficiently & effectively.
• Provide support to Investment Bankers, Research Analysts, Traders & Support Staff.
• Liaise with offices in Toronto, Ottawa, Montreal & London for IT projects & support concerns.
• Support bespoke applications & liaise with 3rd party vendors.

Edmonton, Alberta, CA

• Managing a deployment team of 18 people for the Government of Alberta, migrating all government departments from Windows XP to Windows 7, with over 20000 deployments covering Alberta Region.
• Upgrading Hardware to meet the GOA's minimum specifications for Windows 7.
• Backing up & Deploying/Migrating profiles from Windows XP to Windows 7.
• Testing the customers profile & core applications once the migration was complete to ensure the deployment was successful.
• Liaising with Site Contacts to ensure all assets are on site and that users are aware of the migration process.
• Managing onsite deployments and audits.

London, London, GB

• A subsidiary of EDF Energy in charge of worldwide commodity trading, with 500 UK based users and an additional 200 users located in satellite offices in EMEA & NA. The environment comprises of over 800 desktops & 2000.
• Providing 1st, 2nd & 3rd line Desktop BAU hardware & software support via remote support (RDP/DAMEWARE), OTP (Over The Phone) where remote assistance wasnt required or available, or via a desk visit. This was for all.
• Providing Linux thin client front end desktop support & configuration for access to backend blade terminal hosted in one of our active active data centres.
• Using Altiris (Symantec) helpdesk with integrated software & hardware imaging/deployment.
• First line application support for Reuters (Eikon & 3000), Bloomberg, Trayport, The ICE, TT & multiple bespoke trading applications, including 3rd party security authentication tokens.
• Desktop team escalation point for all Exchange, BES, Citrix & VMware issues, before liaising with the enterprise or comms team for a resolution.

Gnvq It, Information Technology

Drafting And Design Technology/Technician, General

High School, Information Technology