Daniel Semidey Email & Phone Number

Chantilly, Virginia, United States

Fairfax, Virginia, United States

Manassas, Virginia, United States

• Primary on-site IT support• Processed insurance documents based on training guidelines• Set up stations for new hiresPrimarily worked as an image processor while I was not doing any IT support for the worksite. What this entailed was looking over insurance documents and making sure all information was accurate, updating new info on currently existing profiles, escalating to account reps, if need be, and cancelling documents if the documents themselves called for it. Otherwise I was the primary IT support for the Manassas location, troubleshooting any issues employees had, and setting up workstations for new hires.

Manassas, Virginia, United States

• Greeted customers• Took in-person payments• Balanced payment sheets at the end of the dayI was working with Truck Enterprises for this position. Even if it was the first in-person position I’ve had in a while, I excelled at making sure I gave the best service I could as a receptionist for the company. Greeting was no problem, taking payments took a little bit of practice since it was the first time, I had done such a thing. Balancing the sheets at the end of the day was no problem, too. Making sure the credit card payments from our online client matched our sheets and making sure the checks/cash matched out sheets, too.

Virginia Inova Hospitals

• Took stock of PCs and other peripherals in hospital/clinics• Replaced hardware• Set up and imported INOVA employee profiles to their new PCsDuring the first month I worked, I was going around hospitals and clinics taking stock of what they had, what peripherals/printers they were connected to, and so on. We wanted to make sure the replacement was seamless, so when they logged onto their new computer, all their programs were there, and that all their printers were there. Second month was when we started to begin the process of replacing PCs, we started with the clinics, since they were smaller. We double checked that everything was documented, again with making sure programs and printers were accounted for. When we finished replacing the PC, we imported all their necessary programs, made sure the printers were connected to the appropriate PCs, and most importantly, migrated their profiles to the PC. We used a proprietary software developed by one of the heads of the project, so I can’t speak on the technicalities of how the migration worked.

Chantilly, Virginia, United States

• Answered inquiries regarding USDA affiliated programs• Worked remotely along with the rest of the contact center team• Used USDA database to accurately respond to questionsAsk USDA is a relatively new project from the USDA to have a unified customer support team, in this role, I would answer phone calls and respond to emails and chats involving the multitude of USDA programs which include but are not limited to SNAP/EBT, Rural Development housing loan programs, Farm Service Agency loans, steps to becoming a certified exporter/importer of goods, and Food Safety programs. I would also answer basic inquiries, such as the safe storage methods for meat and poultry. If need be, I would redirect more specific inquiries to the appropriate USDA subsidiaries.

Herndon, Virginia, United States

• Worked on the production and development of online courses for K12• Worked remotely with the rest of the production team to ensure projects were completed on time• Finished tickets with a multitude of different tasksPD (production development) is the portion of K12 that creates the online courses for students. I was part of the implementation team, which is a subdivision that places information, media, third-party software and documents into the courses according to the instructions provided by the PD team and schools that requested them. At the beginning, I would work onsite at the K12 HQ, but had the opportunity to work remotely before the COVID-19 lockdown.

Herndon, Va

• Contacted families in order to assist in their enrollment with K12 online schools.• Monitored student progress and make weekly contact to discuss what is needed from them and to provide resources.• Completed and processed applications for enrollment.As an enrollment consultant, I would contact families to assist in their enrollment, by going through what is needed, discussing what the school is like, along with policies and required/provisional documentation. Once families are enrolled, families would be contacted weekly via email/phone call for status updates. A month after I started, I was moved to Family Success Champions (FSC), where I work directly with the families that were enrolled with our K12 online schools.

Chantilly, Virginia

• Contacted families in order to assist in their enrollment with K12 online schools.• Monitored student progress and make weekly contact to discuss what is needed from them and to provide resources.• Completed and processed applications for enrollment.As an enrollment consultant, I would contact families to assist in their enrollment, by going through what is needed, discussing what the school is like, along with policies and required/provisional documentation. Once families are enrolled, families would be contacted weekly via email/phone call for status updates. A month after I started, I was moved to Family Success Champions (FSC), where I work directly with the families that were enrolled with our K12 online schools.

United States

• Dispatched trucks for pick-ups and drop-off• Ensured timely delivery to our distribution centers for our customers• Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.TOC (Transportation Operations Center) functions as dispatch, and in some cases, the owners of the subsidiary logistics companies we outsource to. Calls come in from various businesses requesting pick-ups, supplies for facilities, ETAs, and issues. I would also tend to emails as they came in, varying from pick-up/delivery requests to important notices involving schedules for customers and post offices.

Sterling, Virginia

• Experienced in customer service and call center tasks.• Communicated with customers and retailers to inform them about the status of their financing.• Stayed on top of incident tickets to make sure problems were solved.• Answered office phone calls and emails to direct customers and answer questions.• Eliminated financial discrepancies, accurately reporting figures and account balances to senior leadership.Handled sensitive data and resolved issues involving them Took calls from customers and retailers, solve customer related issues and answered their questions regarding company programs and policies.

Sterling, Va

• Quality control.• Experienced in data sanitation and asset protection Diligently worked in protecting the integrity of a customer's data.• Experienced in warehousing skills, inventory management, data entry and quality control via the company database.• Scanned container labels to verify contents and determine target destination using RF scanners.• Moved boxes, containers and pallets with equipment such as server racks and computers to meet demanding production targets.Diligently worked in protecting the integrity of a customer's data. Handled hard drives and servers using Teraware software to extract information. Disassembled computers and laptops to diagnose them and retrieve hard drives to delete sensitive data.

Ashburn, Virginia

Ambiance SupportCustomer Service Worked and communicated with the servers and runners. Assisted in the maintenance of the cleanliness and the quality of the theater. Assisted in customer satisfaction and experience by taking and delivering orders on time.

Ashburn, Virginia

Ambiance SupportStaging the dining room for breakfast/dinner/eventsWorked with the company’s elderly client base. Assisted in dining room staging and set up. Customer care and catering to their needs. Worked well with customers with special needs. Provided support to the wait staff and management.

Ashburn, Virginia

Customer serviceStagingTeam work with other employees My first job experience. Learned the ropes of customer service, staging and cooperation with other employees. Memorization of the restaurant menu along with procedures on properly storing tools and products, along with maintenance of the establishment.

Bachelor Of Arts - Ba, International/Global Studies

Projected to graduate 2022

Associate Of Arts And Sciences - Aas, Political Science And Government

Northern Virginia Community College Sterling, VA Graduated May 11, 2020

High School Diploma, Advanced Studies, 3.8

Activities and Societies: Key Club