Daniel Plotkin-Richey Email & Phone Number

Springfield, VA, US

Virginia, United States

· Employee responsible for supporting multiple client companies and associated employees through aticketing system.· Work standard business hours Monday to Friday with a remote setup. Visit office and customer sites asneeded. Physical and remote work depending on situation.· Utilize remote control to preform tasks on user systems and company servers.·.

Employee tasked with manning data center environments in Springfield (2019 - 2020) and Mclean (2019 - Present), Virginia. Also tasked as first responder to new tickets within Cherryroad’s corporate helpdesk to provide support and troubleshooting for external cliental and internal staff.Work as a team to ensure that 24/7 data centers are fully manned and.

Washington D.C. Metro Area

 On/Off-site, on-call employee required to be at locations in the Baltimore-DC area and Northern VA on short notice and prepared to work long hours. Performed general catering duties such as:o Facilities Management: Setting up and breaking down event spaces by working in a team with tasks assigned based on strengths.o Customer service: Anticipate and.

Sterling, VA

Contracted employee responsible for responding to and resolving a variety of troubleshooting tickets related to AWS on a daily basis.Perform troubleshooting on servers and switches to determine hardware, software, and network problems. Isolate issues, diagnose functionality, and repair systems.Communicate with logistics team to order and receive parts from.

Fairfax, VA

In-shop employee responsible for checking computers into the shop, working on computers in the shop, communicating with customers over the phone, and scheduling on-site tickets.Use ticketing system: Organize and update statuses on computers and customers.Supply tracking: Put parts in system to be ordered, update state of parts in transition as.

Herndon, VA

 On-site, on-call, contractor-style employee required to be at unfamiliar locationsthroughout Northern VA. Provide next day service: For business and residential customers in regards tocomputer hardware replacements, firmware updates, and software fixes. Troubleshoot on-site: Confirm issues, diagnose functionality, and repair system. Use call.