Daniel Sera, Cip Email & Phone Number

Burnaby, British Columbia, Canada

• Investigate circumstances of, determine coverage and quantify commercial property and liability claims• Determine liability and negotiate with third party adjusters, including bodily injury claims• Conduct claims handling training and job shadowing with newly hired adjusters• Create commercial claim handling guidelines, process documents, and other training material• Assist with policy wording knowledge and interpretation training for sales advisors• Present insurance knowledge and awareness seminars for public audiences, including the Surrey Chamber of Commerce, Burnaby Board of Trade and Small Business BC

Burnaby

• Investigate circumstances surrounding personal property and liability claims• Determine coverage and amounts payable• Determine liability and negotiate with third party adjusters, including bodily injury claims• Conduct claims handling training and job shadowing with newly hired adjusters

Langley, Bc

• Investigate circumstances surrounding personal, commercial and farm property and liability claims inevery province except Quebec • Determine coverage and amounts payable; including experience with claims involving business interruption, co-insurance and distribution clauses • Conduct team meetings to discuss technical issues • Conduct bi-annual reviews of preferred vendors, aggregate the opinions of fellow adjusters and report the review to team leaders

Vancouver, Bc

• Investigate circumstances surrounding personal and commercial automobile claims and discuss theliability for damages with third party insurers • Determine amount of loss or damages covered by insurance policies • Negotiate settlement of claims

Vancouver, Bc

• Investigate circumstances surrounding personal and commercial property claims to determinevalidity of claim • Determine amount of loss or damages covered by insurance policies • Negotiate settlement of claims • Input new claims, draft letters and other administrative duties as required by the claims department

Vancouver, Bc

• Establish the duties and responsibilities of the service department's call centre • Respond to customer appointment requests and service inquiries • Coordinate customer appointment schedule • Complete invoices, process payments and coordinate with subcontractors for outsourced services • Record customer feedback and resolve customer complaints • Work with the Service Manager to solve complex customer complaints

Vancouver, Bc / Tachikawa, Japan

• Design and conduct lessons for students of all ages; 4-80 years old • Creat new educational material for the school, such as lesson materials, tests and homeworkhandouts • Design general curricula for the school's different categories of students, and specific curricula forindividual students • Conduct placement interviews for prospective students • Lead and organize field trips for groups with up to 50 students

Cip, Insurance

Graduated from the CIP program and received credentials on October 19, 2013.

Tesl, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor Of Arts (Ba), Honours, Psychology