Daniel Serrano Email & Phone Number

Tampa, Florida, United States

As a District Manager at Valet Living, I deliver exceptional services to over 30 apartment communities. My responsibilities include directing a team of 30 Service Valets and ensuring the completion of daily and nightly resident trash collections. I optimize workflow based on monthly and weekly trash workloads by creating and managing scheduling plans. My commitment to excellence is reflected in my training and development of Service Valets, promoting compliance with collection policies and… Show more As a District Manager at Valet Living, I deliver exceptional services to over 30 apartment communities. My responsibilities include directing a team of 30 Service Valets and ensuring the completion of daily and nightly resident trash collections. I optimize workflow based on monthly and weekly trash workloads by creating and managing scheduling plans. My commitment to excellence is reflected in my training and development of Service Valets, promoting compliance with collection policies and procedures, and consistently tracking performance against key performance indicators (KPIs) to recommend productivity improvements.In addition to operational management, I foster a positive and engaging work environment to enhance Service Valet retention. I provide on-call support to both Service Valets and assigned communities, promptly report safety incidents, and conduct regular community checks to maintain quality standards. I demonstrate strong analytical skills, proficiency in MS Office, and budget management. I exhibit unwavering integrity, a strong work ethic, and the ability to manage stress and adapt to a changing work environment, contributing to the overall success and growth of Valet Living’s operations. Show less

Tampa, Florida, United States

I supervised front-of-house staff and business operations, ensuring smooth daily activities and exceptional customer service. I prepared quarterly accounting and facility operational reports to track performance and drive improvements. My responsibilities included training employees, creating work schedules, maintaining inventory, and addressing customer needs. I consistently achieved a compliance rate of over 90%.

Brooksville, Florida, United States

I managed off-premises catering and delivery operations, ensuring seamless service and client satisfaction. I was responsible for maintaining a comprehensive understanding of restaurant operations and inventory management, which contributed to a 15% reduction in operational costs. Throughout high-volume, fast-paced events, I upheld exceptional standards of customer service, effectively consulting with over 200 customers a day.

Weeki Wachee, Florida, United States

I enhanced the customer experience by proactively assisting guests, building long-term relationships, and effectively resolving disputes, increasing customer satisfaction. I oversaw the safe use of equipment for water sports activities to ensure public safety. Additionally, I trained new hires on client service and daily routines, providing a consistent and high-quality guest experience.

Brooksville, Florida, United States

I supervised a team of associates, ensuring that food preparation and customer service standards were consistently met. I assumed responsibility for the cash register, ensuring accurate transactions and managing cash flow. In addition to my supervisory duties, I prepared staff schedules to optimize efficiency and coverage, oversaw weekly deliveries to maintain inventory levels, and performed other duties as assigned to support overall store operations. My role required strong organizational… Show more I supervised a team of associates, ensuring that food preparation and customer service standards were consistently met. I assumed responsibility for the cash register, ensuring accurate transactions and managing cash flow. In addition to my supervisory duties, I prepared staff schedules to optimize efficiency and coverage, oversaw weekly deliveries to maintain inventory levels, and performed other duties as assigned to support overall store operations. My role required strong organizational skills, attention to detail, and a commitment to providing excellent customer service. Show less

Bachelor'S Degree, Accounting, Junior

Completing a Bachelor of Science in Accounting at the Muma College of Business.

Associate Of Arts - Aa, Accounting

Completed an Associate of Arts in Accounting in a hybrid environment.