Daniel Shields Email & Phone Number

Gilroy, Ca, Us

San Tan Valley, Arizona, United States

Manage over 70 employees in all restaurant and outlet operations including banquet operations. Oversee member wine club, while managing all member retail wine sales.

Silicon Valley Capital Club

● Managed and directed over 35 employees in all daily Food & Beverage operations,including Private Events.● Formulated yearly budget goals for all Food & Beverage, including Private Events.● Created strategies for all departments to meet and exceed monthly budget goals.● Counted, and processed monthly inventory of the club.● Created Food & Beverage promotions to drive revenue.● Hired and trained all new employees, and created the weekly staff schedule.● Created and formatted all Food & Beverage menus of the club.● Assisted General Manager in overseeing other departments including maintenanceand housekeeping. ● Responsible for purchasing all bar beverage products for the club.● Oversaw and closed staff payroll on weekly basis.

San Jose, California

● Developed and designed attractive offers and packages for guests, travel agents and corporate clients.● Created the hotel’s sales activities plan.● Monitored and analyzed sales results, daily and monthly.● Managed smooth and effective Sales operations.● Prepared contracts for the hotel in accordance with current business and price conditions.● Monitored offers, options and discounts for repeat bookings for groups, conferences and seminars in close cooperation with the revenue manager.● Uncovered, prospected, retained and acquired accounts while generating new business to a level that meets or exceeds sales forecasts.

San Francisco Bay Area

● Manage and direct over 50 union employees.● Assist Director of Banquets in working with clients to create banquet event orders.● Direct the setup, operation, and tear down of all booked banquet events.● Oversee all operations within the MaSo Restaurant.● Resolve all employee issues.● Provide world-class service to all internal and external guests.● Hire, train, and coach new and existing employees.● Ensure cleanliness and proper sanitation in all bar, restaurant, and catering areas.● Assist in beverage menu development in the MaSo Restaurant bar.● Audit daily transactions and track restaurant and catering productivity.● Order and process purchase orders and invoices for food, alcohol, and supplies.● Compose and distribute employee assignments for restaurant and catering staff.● Generate schedules and review employee time cards on a daily basis.

San Francisco Bay Area

● Managed and directed 22 employees.● Hired, trained, and coached new and existing employees.● Settled all Imagine Culinary Group employee issues.● Oversaw all food services for lunch and dinner service for 2,000+ Lyft employees.● Responsible for all catering requests, working with Lyft clients to create catering event orders.● Directed the setup, operation, and teardown of all booked private catering events.● Resolved any Lyft client or employee dining issues.● Ensured cleanliness and proper sanitation in all food service areas.● Ordered and processed purchase orders and invoices for food, equipment, and supplies.● Reviewed Imagine Culinary Group employee payroll and time cards on a daily basis.

Oracle Arena, Oakland, California

● Managed and directed over 120 union employees.● Oversaw Group Sales and Catering Department, working with clients to create banquet event orders.● Directed the setup, operation, and tear-down of all booked catering events.● Managed the In-Seat service for all sporting events.● Oversaw all VIP Club operations.● Resolved any catering and/or club issues.● Provided world-class premium service to all attendees.● Hired, trained, and coached new and existing employees.● Ensured cleanliness and proper sanitation in all clubs and catering areas.● Assisted in beverage menu development in all clubs.● Audited daily transactions and tracked clubs and catering productivity.● Ordered and processed purchase orders and invoices for food, alcohol, and supplies.● Composed and distributed event assignments for clubs and catering staff.● Generated schedules and reviewed employee time cards on a daily basis.

Stillwater Bar & Grill And Stave Wine Cellar

Stillwater Bar & Grill ● Managed and directed over 30 employees. ● Assisted in booking and managing private dining reservations for clients.● Set-up, operated, and tore down all holiday buffets.● Provided world class service to all dining guests. ● Booked and marketed large events.● Resolved any restaurant guest issues.● Ensured cleanliness throughout the entire operation.● Assisted in menu development with kitchen staff.● Audited daily transactions and tracked restaurant productivity.● Processed and organized inventory for the dining room and office. ● Oversaw the daily operations of the restaurant.● Helped expand local clientele base. ● Created a seasonal cocktail program.● Trained and coached new employees.Stave Wine Bar ● Assisted in booking private reservations for clients. ● Oversaw the daily operations of the bar.● Helped expand local clientele base by employing new marketing strategies.● Managed and directed staff members during private wine tastings.● Ensured cleanliness throughout the entire operation.● Audited daily transactions and tracked bar productivity.● Packaged and shipped wine to clients.● Ordered and processed purchase orders and invoices for wine.

Pebble Beach, California

Special Events Banquet Manager - Concours d'Elegance | August 13 - 17, 2014Banquets Server - Pebble Beach Food & Wine | April 10 - 13, 2014Banquet Server - Comics For Kids Benefit Dinner | March 29, 2014Banquets Bar Back - AT&T Pro-Am Golf Tournament | February 5 - 9, 2014Banquets Bar Back - Concours d'Elegance | August 14 - 18, 2013Banquets Houseman - Pebble Beach Food & Wine | April 11 - 14, 2013Banquet Server - Comics For Kids Benefit Dinner | March 23, 2013

Pebble Beach, Ca

Managed, directed and organized the set-up, operation, and tear down of a cash-concession tent at the AT&T Pro Am Golf Tournament. Was responsible for managing 35+ volunteers to sell food and beverage to the public while exhibiting extraordinary customer service.

San Martin, Ca

Duties include room inspections as well as overseeing the cleaning process of all public areas. Responsible for all Villa Attendants and Housemen, ensuring they clean and organize each room and public area according to company and band standards. Also responsible for maintaining and recording all guest data including preferences, amenities, and belongings while participating in the "Go Green" program.

San Martin, Ca

Duties include security, supervision, as well as performing the night audit. As security, procedures include patrolling the property, locking and unlocking all facilities once all departments have closed in/out, as well as collecting In-Room Dining Breakfast menus. Supervise as needed, Housekeeping and Steward staff in their own nightly duties. The night audit consists of organizing employee system financial reports as well as receipts from all departments’ transactions, while compiling data from all department systems into spreadsheets to balance the daily transactions. Nightly duties include but not limit to the duties of the Clubhouse Service Attendant/Resort Service Attendant. Additional duties include recording and reporting the nights events to upper management leadership staff. Also prepare and distribute the necessary daily information reports for all departments. Demonstrate a professional, cheerful demeanor at all times while providing five-star service.

San Martin, Ca

Work as a valet/driver, while assisting all internal & external member/guests with five-star customer service, as well as anticipating their needs and communicating those needs to other resort staff as needed. Daily duties include rooming and shuttling guests throughout the resort, maintaining and organizing the Portico and Front Desk areas, monitoring the check-in/out process, monitor room, cart, and grounds maintenance and communicate any issues to the Maintenance Department. Operate the security camera system, apply established safety procedures while admitting the appropriate members, guests, and employees to ensure a safe environment to all guests and employees. Demonstrate a professional, cheerful demeanor at all times while providing five-star service.

Gilroy, Ca

Work as an order taker, dining room attendant, cook, and prepared ingredients/condiments for the kitchen. Provided friendly customer service to our customers to better their dining experience at In-N-Out Burger, by assuring customer satisfaction as well as cleanliness of the store. Received 4 promotions in the order of: Preparation of Ingredients/Condiments, Dining Room Attendant, Order Taker, and Cook.

Master Of Science - Ms, Cybersecurity, In Progress

Bachelor Of Science (Bs), Hospitality And Tourism Management, Gpa 3.2

Activities and Societies: Pebble Beach Special Events Management Team 2012

Associate Of Arts (Aa), Liberal Arts, Gpa 3.5

Activities and Societies: none