Daniel Shortt Email & Phone Number

London, Canada Area

Ontario, Canada

Currently working for a transformational Omnichannel/ fintech company going through a period of transformation. Loyal, trustworthy, honest and reliable. Core values are team oriented, I hone the skills of team work, operating with the upmost integrity, fostering the cooperation of teamwork, having a customer focused approached and upholding the highest standard of respect.

Tillsonburg Ontario

Tillsonburg Ontario

Financial objectives - Atrract new business, retain business, spearhead continuous customer growth, meet and achieve budgeted revenue, control expenses, spearhead initiatives to minimize risk. consistanly strong revenue and low write-offs. Attract new Business - oversee marketing initiatives,through direct mail campaigns,flyer drops,and sales call initiatives, Maintaining the company's reputation through excellent customer service. Branch Operations - Ensured logs,forms,and other documentation were completed.Ensured the maintenance of customer files in accordance with company policy.Ensured all branch associates followed specific company policy.Ensured all branch associates followed specific lending guidelines for Payday loans/ Lines of credit. Approved all new loans. Ensured all associates were AML certified, and completed training programs in a timely manner. Approved sceduling, payroll (Ceridian Time Solutions) Ensured all company cash controls were adhered too. Set leadership example that set the tone for cooperative teamwork. Account managment/ Delinquent account management - maintained a below average delq %, allocated account management tasks to all associates within the branch,.Followed provincial legislation, and the companys policies and procedures. Monitored collection efforts of associates; on all aging buckets current, 1-30, 31-60, 61-90, and 91+. Oversaw the proper managment of NSF cheque and PADS process. Ensured Customer Satisfaction- adheared to company privacy standards, and conducted all business matters in a confidential manner, handled all customer complaints directly; if the matter could not be resolved, the matter was escalated to the regional manager immediately. promoted the companys services and programs to clients and potential clients; while providing full disclosure to meet their needs.