Daniel Silva Email & Phone Number

Bogota, D.C., Capital District, Colombia

Respond to inquiries about products and services. I worked in the front line, solving all the requirements such as providing technical support - Diagnose and resolve issues with Apple devices and software- Guide customers through troubleshooting steps via chat- Explain technical concepts in simple terms- Update customer records and log chat details- Escalate complex issues to senior support tiers- Educate users on Apple products and features- Assist with… Show more Respond to inquiries about products and services. I worked in the front line, solving all the requirements such as providing technical support - Diagnose and resolve issues with Apple devices and software- Guide customers through troubleshooting steps via chat- Explain technical concepts in simple terms- Update customer records and log chat details- Escalate complex issues to senior support tiers- Educate users on Apple products and features- Assist with account-related queries- Provide information on warranties and service options- Stay current with Apple's latest products and updates Show less

Bogota, D.C., Capital District, Colombia

Respond to inquiries about products and services. I worked in the front line, solving all the requirements such as providing technical support on the errors or problems that the meters could have and the different doubts that customers could have regarding OneTouch products such as glucose meters, lancing devices, test strips, etc. I was able to provide technical support to the customers.

Bogotá, Capital District, Colombia

I work in the customer service area, attending to and solving the different needs of customers.

Bogotá, Capital District, Colombia

Among my duties were the collection of Internet and television equipment at the end of the commercial relationship between the company and the customers.

Colombia

Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers, customer service.Results:• I was part of the mid collections team, helping to meet the company's objectives, my work was recognized by my team manager by my performance.

Bogota, D.C., Capital District, Colombia

I work as a protocol and personnel supervisor for the asurion client, ensuring tangible and intangible assets such as information. Ensure and implement the different security protocols established for corporate buildings, avoiding the flight of tangible and intangible assets. Management of Avigilon camera systems and Lenel access control.Results:• I am part of the team that analyzes the risks in the operation of a contact center to avoid the leakage of information, as well… Show more I work as a protocol and personnel supervisor for the asurion client, ensuring tangible and intangible assets such as information. Ensure and implement the different security protocols established for corporate buildings, avoiding the flight of tangible and intangible assets. Management of Avigilon camera systems and Lenel access control.Results:• I am part of the team that analyzes the risks in the operation of a contact center to avoid the leakage of information, as well as tangible and intangible assets, developing new security protocols seeking to minimize the impact on the client Show less

Bogota,D.C., Capital District, Colombia

I was part of the security team that provided support and protection to the consular staff of the United States embassy in Bogota, including protection at the ambassador's residence. My work was recognized by North American officials and the contractor company G4S.Results:• I have maintained 100% attention to eventualities, applying all the steps of the security protocol and I have given timely notice to managers and monitoring center guaranteeing the client's sense of security… Show more I was part of the security team that provided support and protection to the consular staff of the United States embassy in Bogota, including protection at the ambassador's residence. My work was recognized by North American officials and the contractor company G4S.Results:• I have maintained 100% attention to eventualities, applying all the steps of the security protocol and I have given timely notice to managers and monitoring center guaranteeing the client's sense of security. • I have generated ideas and proposals aimed at improving service delivery and optimizing the organization's resources.• I have maintained complete discretion in the management of organization and client information. Show less

Bogota, D.C., Capital District, Colombia

I worked as a security supervisor applying the different protocols for shopping centers, minimizing the risks for visitors and employees of each of the stores and franchises that are found. Neutralizing the different types of theft and criminal gangs that operate in shopping centers.Results: • I was part of the team that analyzed the modalities of crime in Shopping Centers, developing new security protocols seeking to minimize damages to customers.

Bogota, D.C., Capital District, Colombia

I was part of the security team that offered protection to North American personnel who worked for the multinational MTC (Mineria Texas Colombia) in Muzo Boyaca, I supported the exploration and extraction of emerald material, guaranteeing its traceability from the work fronts to the surface.Analyzes risk situations and plans and schedules the actions required to implement and carry out security services.Results:• I guaranteed the safety of people under protection without… Show more I was part of the security team that offered protection to North American personnel who worked for the multinational MTC (Mineria Texas Colombia) in Muzo Boyaca, I supported the exploration and extraction of emerald material, guaranteeing its traceability from the work fronts to the surface.Analyzes risk situations and plans and schedules the actions required to implement and carry out security services.Results:• I guaranteed the safety of people under protection without registering incidents that affected their physical integrity. Thanks to the excellent performance, the objectives related to customer satisfaction were achieved. Show less

Bogota, D.C., Capital District, Colombia

I was part of the ground team that guaranteed the safety conditions of the aircraft Ensure and implement the different safety protocols established to guarantee the traceability of aircraft in controlled flights to Europe and the United States control the leakage of tangible assets, through the control and documentary record of each of the processes, prevent contamination of aircraft, and changes of passengers' luggage in the same way the control of cargo and personnel involved in each of the… Show more I was part of the ground team that guaranteed the safety conditions of the aircraft Ensure and implement the different safety protocols established to guarantee the traceability of aircraft in controlled flights to Europe and the United States control the leakage of tangible assets, through the control and documentary record of each of the processes, prevent contamination of aircraft, and changes of passengers' luggage in the same way the control of cargo and personnel involved in each of the necessary processes for the enlistment of flights.• Recognition for compliance with objectives controlling risks and threats to prevent the leakage of tangible assets development of new security protocols seeking to minimize customer impact. Show less

Colombia

I was part of the Colombian national army for 12 years as a non-commissioned officer of the infantry weapon, I conducted military registration and area control operations, I was a platoon commander with more than 40 men under my responsibility, I was chief of escorts for battalion commanders, I was Instructor of matters concerning the military field. I am a military man in good retirement.Results: • Recognition for compliance of the objectives, controlling the threats of organized… Show more I was part of the Colombian national army for 12 years as a non-commissioned officer of the infantry weapon, I conducted military registration and area control operations, I was a platoon commander with more than 40 men under my responsibility, I was chief of escorts for battalion commanders, I was Instructor of matters concerning the military field. I am a military man in good retirement.Results: • Recognition for compliance of the objectives, controlling the threats of organized armed groups outside the law and minimizing the impact on the troops themselves. Promotions, congratulations. Show less

Tecnologo, Ciencias Militares

Curso, Security

Curso que te da las habilidades y conocimientos sobre los protocolos y procedimientos a implementar con personal y en instalaciones.

Diplomado, Military Security Policy And Strategy

Especialistas en Alta Gerencia de Seguridad y Defensa capaces de comprender y gestionar los asuntos relacionados con temas de la seguridad.

Curse, Risks

Gestión de riesgos como el efecto de la incertidumbre sobre los objetivos. Trabajar con el estándar nos ayuda a tomar decisiones.

Accion De Formacion, Calidad, Formacion De Auditores Internos.

Asesorar a la alta gerencia, en el diseño e implementación, del sistema de auditoria interna, y establecer las acciones para verificar la.

Curso, Gestion De Calidad, Accion De La Formacion

presenta un modelo de aseguramiento de la calidad que mejora el desempeño, la coordinación y la productividad de una organización.

Software Development

Software Development, Computer Technology/Computer Systems Technology, Software Developement