Responsible for overall branch operations, customer service, growth, profits, and retention. Trained, motivated, and coached employees to ensure high quality customer service.- Inspired the branch team in achieving an exceptional 12-month average customer service score of 87% when the regional average was 83%. Key actions included communicating monthly goals, fully engaging in daily operations, being transparent and accountable with results, and regularly providing constructive feedback.- Attained a 100% retention score for 10 months by mentoring and showing interest in employees’ professional development.- Consistently outperformed the previous year’s monthly Income Per Car average by $90 to $100 exceeding the goal of being at least $50 above the prior year.

- Mobilized management of fifteenth-largest enterprise location at San Diego Intl Airport with over 1800 vehicles and 50+ employees.- Stimulated San Diego International Airport location in achieving #1 rankings in profit and retention out of all west coast Enterprise locations.

- Achieved 1 MVP Award for sales excellence in the San Diego Region.- Earned top three in monthly sales among all employees in the area on thirteen occasions and was thus invited to be recognized at each monthly “Elite to Eat” regional event.- Consistently performed in the top 20% of the regional sales matrix for Management Trainees and Management Assistants.