Daniel Sims Email & Phone Number

Santa Clara, CA, US

Santa Clara, CA, US

ServiceNow Cloud Observability is a frontrunner in implementing innovative telemetry solutions critical for optimizing cloud-native and monolithic applications.Our platform centralizes telemetry data serving as a powerful tool for in-depth system analysis. This telemetry-focused approach serves not only as a vital tool for development teams but also as a.

Boston, Massachusetts, US

• In my role as Manager of Technical Account Management at Starburst Data, I was trusted with overseeing our most prominent and technically demanding customer accounts. My understanding of organizational needs led to the.
• Led and nurtured a high-performing team, fostering an environment that promoted teamwork, empowered individuals, and eliminated barriers, resulting in a significant boost in team performance and individual job.
• Leveraged my quantitative background and programming expertise to introduce analytics solutions on a team and company-wide scale.
• Collaborated regularly with product and engineering teams, contributing significantly to product enhancements.Key skills and knowledge gained:
• Systems and process design and implementation
• Team leadership and people empowerment

Boston, Massachusetts, US

• In this role at Starburst Data, I served as the point of contact for some of our most significant customer accounts, collaborating with top-tier data teams across the globe. Tasked with managing some of the world's.
• Developed and implemented data infrastructure strategies for high-touch accounts. My strategies, formed from advanced federation techniques, improved data storage, retrieval processes, and interoperability for customers.
• Deployed scalable data strategies in large enterprise environments that utilized massively parallel processing, leading to enhanced efficiency in querying and analyzing vast datasets.
• Designed and introduced team-wide analytics solutions, boosting decision-making capabilities and fostering a culture of data-driven insights.
• Regularly engaged with product and engineering teams, acting as a key liaison and contributing significantly towards product enhancement and improvement.This role demanded, and helped further develop, my skills in.
• High-touch account management

London, England, GB

• At Infobip-OpenMarket, I combined my technical expertise and client relationship management skills to enhance our global text messaging platforms and ensure their efficient and reliable operation. I had the unique.
• Worked directly with one of the world's most prominent technology companies, overseeing their global messaging operations. I ensured that every text message was delivered seamlessly, effectively handling billions of.
• Led a diverse team, including engineers, innovators, DevOps engineers, and platform engineers, to monitor and stabilize our real-time global platform, guaranteeing the optimal performance of our systems.
• Managed time-sensitive SMS data, demonstrating the importance of time efficiency and accuracy in maintaining data value.
• Partnered with Data Engineering to build an innovative and robust data warehouse infrastructure using advanced technologies such as Parquet, S3, Hive, and Presto to handle the massive volume of text message data.
• Developed internal visualizations to proactively monitor delivery rates. This system allowed us to detect and resolve issues early on, ensuring optimal platform performance at all times.Throughout my time, I bridged.

• Launched and managed a boutique investment firm focused on leveraging data-driven solutions and quantitative analysis to extract value from financial markets. Utilized advanced techniques, including Neural Networks and.
• Engineered business processes and systems to quantitatively analyze data and make data-driven investment decisions.
• Designed and implemented live data capture programs and historical data pipelines, turning billions of data points into actionable insights.
• Developed automated workflows for Monte Carlo Simulations and tools for mass valuation of options using the Black-Scholes formula.
• Conducted deep quantitative investigations into financial markets, focusing on aspects like the correlation between implied volatility skew and equity returns, information asymmetry between equity and options markets.
• Created a fully automated data pipeline from US exchanges to aggregated visualization, handling all index/equity derivative trades on every US Exchange (2 Million per day), and other vital market data.

Seattle, WA, US

• At Tableau Software, I was promoted to support and engineering roles of progressive responsibility over five years for a $1B business intelligence and data analytics software company. As the Engineering manager for.
• Drove quality standards for triage of defects to other teams resulting in dramatic 95% reduction in items returned by feature teams.
• Reduced defect backlog 90% and sustained low backlog by removing constraints and instituting Scrum best practices.
• Maintained bug investigation resolution rate of 60%+.
• Fulfilled 100% of daily, weekly, monthly, and annual P1 SLA metrics.
• Conceptualized and implemented two advanced training modules to certify support technicians.

Seattle, WA, US

• After being promoted to Premium Support Manager, I guided a team of 13 technical account managers supporting 80 clients worldwide and $3M in annual service revenue. I collaborated with internal and external.
• Achieved 95% renewal rate for existing service contracts.
• Championed development of TimeTrack tool to identify active accounts and clients needing attention with low latency and high reliability.
• Generated $875K in savings over four years with adoption of TimeTrack tool by 100 global users.
• Introduced reporting feature to monitor department load details resulting in better planning and hiring.
• Launched capability to visualize real-time account status with automatic alerts and escalations and ability to easily see account history.

Seattle, WA, US

• As a Technical Account Manager, I provided white-glove service to Tableau's largest enterprise customers. I upgraded servers and monitored server health. I also delivered end-user training and deployment reviews and.
• Promoted synergy and collaboration with internal development team to resolve high-priority issues and accommodate client requirements by customizing solutions for clients with 100K+ users on Tableau server.
• Led onsite and digital end-user training sessions on Tableau Server administration, best practices, and advanced analytics for up to 250 participants.
• Earned top ratings and promoted to Premium Support Manager in less than one year.

Seattle, WA, US

• In this role, I supported customer workbook design and calculations for large enterprises. I leveraged expertise in database, ETL, and visualization technologies and deepened my knowledge of business intelligence.
• Built Natural Language Processing (NLP) Python script to predict all incoming support questions' answers.
• Maintained 90% resolution rate without need for escalation or engaging costlier teams.
• Automated ten dashboards and associated extract, transform, load (ETL) processes to present single source of truth for 15 technicians bolstering team cohesiveness.
• Recognized in Tableau community for troubleshooting and solving complex product issues.

Saint Louis, MO, US

• During one of the most turbulent periods in stock market history, I served as an Options Trading Specialist at Scottrade. I played a vital role within a small team setting, managing diverse aspects of the brokerage.
• Executed large volume trades for clients with up to $1M, applying advanced knowledge of options trading to ensure optimal results.
• Educated clients through bi-monthly presentations, increasing their understanding of options trading and empowering them to make informed decisions.
• Developed and implemented innovative programs aimed at improving the trading experience. These included automated systems for depositing funds and reducing repetitive tasks, enhancing productivity and minimizing errors.
• Increased brokerage assets and retained clients by delivering superior service and resolving complex financial issues.
• Received FINRA Series 7 and 63 licenses, demonstrating professional growth and strict adherence to industry standards.