Hau Tran Email & Phone Number

Santa Clara, CA, US

Santa Clara, CA, US

ServiceNow | A place for people who thrive on responsibility & live for the next big challenge, a place where employees are drivers.ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. As one of the fastest growing cloud-based software companies in the world, we are.

Austin, TX, US

• Technical Support for Websense Triton products: Web | Email | Data Security
• Daily coordinate and engage with corporations and government agencies with global presence to identify and resolve mission critical incidents relative to Websense software and hardware integrations.
• Directly responsible for personally managing customer support interactions for dozens of organizations in an SLA based environment where excellence in service and support go hand in hand.
• Extensive experience operating in high volume support case environments where mission critical issues arise on a daily basis.
• Extensive experience working with advanced network topologies with complex vendor integrations.
• Extensive experience diagnosing and resolving complex issues with hardware & software technologies such as SQL, Active Directory, Network Firewalls, Network Routers/Switches, and ISPs.

New York, NY, US

Provide eyes on glass for our global enterprise network consisting of 5,200 retail branch, over 30,000 servers and 1,600 stand alone ATMs worldwide. Our team open tickets based on procedures and escalate break/fix issues to the appropriate resolver groups.

Scottsdale, Arizona, US

• Getting certified as a Networking Engineer - A+ - Network + - CCENT - CCNA - CCNP
• Maintain all servers and network devices throughout data center, including power management and cable management.
• Implemented layer 2 redundancy using Spanning Tree Protocol, VLANs and VTP
• Configured and maintain layer 3 redundancy using HSRP on Cisco routers and layer 3 switches.
• Resolved clients Windows issues by troubleshooting; printer mapping, user password, adding new users, network mapping, changing permissions and rights.
• Troubleshoot LAN connectivity issues throughout the building.

Houston, Texas, US

• Assisted in the software testing and integration of HP Proliant servers for a Microsoft BING POD project, which successfully shipped 22 POD’s in a span of 6 months. Generating over 1 Billion dollars in revenue.
• Tested HP Proliant’s severs for FACEBOOK and MSN projects that included hardware quality control, BIOS configuration and software integration.
• Pre-test and Run-in tech. Responsible for completing pre-test and run-in procedures using REMUS and MCS.

• Worked closely with Marketing Director to create a marketing plan for Rock Ya Girl.
• Creatively developing brand extensions for bands and artists.
• Conducted market research and analysis, capitalizing on economic trends to help gain market awareness.
• Developed Electronic Press Kits that appealed to target demographic to gain maximum exposure for clients.

Bachelors, Music Business

Associates, Recording Arts