Daniel Sloss Email & Phone Number

Livermore, California, United States

Fremont, CA

• Managed and led all RMA processing functions for US warehouse, including prioritizing test and repair operations; supporting customer service, order fulfilment, and associated logistics; being the escalation point for.
• Achieved 99% pass rate on all products, thus ensuring excellent customer experiences, by fostering a culture of team collaboration.
• Reduced overall cost on warehouse inventory and shipping process by more than 50% by streamlining and identifying low-usage raw materials in addition to pushing RMA returns directly to suppliers for repair.
• Includes responsibilities acting as liaison to 3PL’s and Vendors (travel as needed)

Fremont, California, United States

• Trained and mentored vendors and developed test procedures and documents. Managed ad-hoc projects as needed to support production requirements. Directed repair team of 8+ professionals.
• Boosted quality 30% and slashed turnaround times from 45 days to 15 on production, service repair, and inventory aging of audio products by developing a regular cadence of communication with vendors to ensure.
• Recovered approximately 60% of all incoming inventory, which reduced overall costs, improved turnaround times, and sped up time to move products to stock through data tracking.
• Additional expertise in KPI’s, Metrics, and leader of service repair depot.

Mountain View, California, United States

• Supervised and coached repair and logistics workforce. Created and updated written test procedures to uphold all quality standards and expectations. Managed and maintained work processes and written procedures for.
• Delivered highest quality to end users via implementation of AQL sample testing system on NPI and new production builds through data collecting to provide expertise on improvements for upcoming revisions.
• Upheld functional audits and cycle counts to 99% accuracy by maintaining fluid warehouse inventory-management system.
• Established production and service operations for custom built Audio Studio consoles in our Californian facility; streamlined operations, reduced lead times and meet customer expected delivery dates.

• Led all final tests and quality checks on production build units before being staged for shipping to customers. Ran integrated system setup and test program for customers to experience on-hand, which included training.
• Successfully achieved 99–100% pass rate on all production systems as well as operation, setup, and breakdown through documentation and data analysis.
• Extensive experience with production, assembly, testing and upholding quality standards.
• Includes installation, configuration of both operating systems and Avid application software, diagnostics, application testing and troubleshooting defective components.