Daniel Smith
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Daniel Smith Email & Phone Number

Head of Client Deliveries Business Analysis at FE fundinfo
Location: Hook, England, United Kingdom 6 work roles 1 school
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Current company
FE fundinfo
Role
Head of Client Deliveries Business Analysis
Location
Hook, England, United Kingdom
Company size
320 employees

Who is Daniel Smith? Overview

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Quick answer

Daniel Smith is listed as Head of Client Deliveries Business Analysis at FE fundinfo, a company with 320 employees, based in Hook, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Daniel Smith.

Daniel Smith previously worked as Client Support Operations and Escalations Manager at Fe Fundinfo and Institutional Client Support Manager at Fe Fundinfo. Daniel Smith holds Bachelor Of Arts (Ba), Business Studies, 2I from Bournemouth University.

Company email context

Email format at FE fundinfo

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FE fundinfo

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Profile bio

About Daniel Smith

Daniel Smith is a Head of Client Deliveries Business Analysis at FE fundinfo.

Current workplace

Daniel Smith's current company

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FE fundinfo
Fe Fundinfo
Head of Client Deliveries Business Analysis
london, london, united kingdom
Website
fe-fundinfo.com
Employees
320
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6 roles

Daniel Smith work experience

A career timeline built from the work history available for this profile.

Head Of Client Deliveries Business Analysis

Current
Fe Fundinfo

Woking, England, United Kingdom

  • Head of Client Business Analysis over 3 regions (UK, Luxembourg, Czechia)
  • Resource allocation.
  • Process creation / management.
  • Pre-sales support.
  • Escalation management.
  • Reporting to senior stakeholders.
Sep 2019 - Present

Client Support Operations And Escalations Manager

Fe Fundinfo

London, England, United Kingdom

  • Owner of all company major incidents, ensuring timely and accurate internal and external communication.
  • Worked with all resolution teams to identify resolution and preventative actions.
  • Incident report management.
  • Out of hours contact for key clients.
  • Escalation point for priority issues raised by strategic and VIP clients.
Dec 2017 - Sep 2019

Institutional Client Support Manager

Fe Fundinfo

London, England, United Kingdom

  • Managed a team of five individuals.
  • Delegation of workload and accounts within the team.
  • Key contact for strategic and VIP clients.
  • Chaired service meetings with key client contacts.
  • Management of cases via third line support teams through to resolution.
  • Trend analysis to recommend changes in services.
Nov 2016 - Dec 2017

Solutions Support Manager

Fe Fundinfo

Woking, England, United Kingdom

  • In addition to the below points for Solutions Support Analyst.
  • Managed a team of three individuals.
  • Reporting metrics to senior management.
  • Ownership and tracking of changes required to the client base.
  • Ownership of major incident resolution within the department.
  • First escalation point for client complaints within the team.
Aug 2015 - Nov 2016

Solutions Support Analyst

Fe Fundinfo

Woking, England, United Kingdom

  • Assessment of client services to identify required changes for bug fixes.
  • Quotation and documentation of change requests to services.
  • Working with offshore development to complete bug fixes / change requests.
  • Communication of required work / estimated timelines with client.
  • QA checks to ensure that big fixes / change requests meet client needs.
Nov 2013 - Aug 2015
Team & coworkers

Colleagues at FE fundinfo

Other employees you can reach at fe-fundinfo.com. View company contacts for 320 employees →

JC Julien Chavée Julien Chavée Colleague at Fe FundinfoArlon, Walloon Region, Belgium, Belgium View → BS Balaji S Balaji S Colleague at Fe FundinfoChennai, Tamil Nadu, India, India View → AM Anita Mcmahon Anita Mcmahon Colleague at Fe FundinfoLondon, England, United Kingdom, United Kingdom View → YK Yogalakshmi Karunaamoorthy Yogalakshmi Karunaamoorthy Colleague at Fe FundinfoChennai, Tamil Nadu, India, India View → VB Vipin Baskar Vipin Baskar Colleague at Fe FundinfoChennai, Tamil Nadu, India, India View → SS Sujeesh Sudakaran Sujeesh Sudakaran Colleague at Fe FundinfoChennai, Tamil Nadu, India, India View → SR Sudharsan Ramachandran Sudharsan Ramachandran Colleague at Fe FundinfoChennai, Tamil Nadu, India, India View → NS Nixon Samuel Chelliah .J Nixon Samuel Chelliah .J Colleague at Fe FundinfoChennai, Tamil Nadu, India, India View → RR Roshan Reji Kurian Roshan Reji Kurian Colleague at Fe FundinfoTrivandrum, Kerala, India, India View → CC Caroline Cerny Caroline Cerny Colleague at Fe FundinfoThionville, Grand Est, France, France View →
1 education record

Daniel Smith education

FAQ

Frequently asked questions about Daniel Smith

Quick answers generated from the profile data available on this page.

What company does Daniel Smith work for?

Daniel Smith works for FE fundinfo.

What is Daniel Smith's role at FE fundinfo?

Daniel Smith is listed as Head of Client Deliveries Business Analysis at FE fundinfo.

Where is Daniel Smith based?

Daniel Smith is based in Hook, England, United Kingdom while working with FE fundinfo.

What companies has Daniel Smith worked for?

Daniel Smith has worked for Fe Fundinfo and Bournemouth University.

Who are Daniel Smith's colleagues at FE fundinfo?

Daniel Smith's colleagues at FE fundinfo include Julien Chavée, Balaji S, Anita Mcmahon, Yogalakshmi Karunaamoorthy, and Vipin Baskar.

How can I contact Daniel Smith?

You can use AeroLeads to view verified contact signals for Daniel Smith at FE fundinfo, including work email, phone, and LinkedIn data when available.

What schools did Daniel Smith attend?

Daniel Smith holds Bachelor Of Arts (Ba), Business Studies, 2I from Bournemouth University.

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