o Manage all aspects of the ISWO head office’s operations including: supply management, maintaining and updating ISWO’s general business and comprehensive liability insurance, office and facility maintenance and repairs (utilities, cleaning, etc.), sourcing and securing the Council’s technology requirements and supervising the Council’s off-site storage spaces.o Act as the lead manager for Aboriginal Team Ontario (ATO) competing at the National Aboriginal Hockey Championships and the North American Indigenous Games. Such duties include: managing the team selection process for players and coaches, creation and management of budgets for each team/event and organizing transportation, accommodation and food for all participants of ATO.o Responsible for general finance/bookkeeping duties including, but not limited to: the safe and orderly management of the Council’s financial and business records, reviewing and seeking approval of all ISWO’s expenses, assisting in the preparation and finalization of ISWO’s financial statements, and sitting on ISWO’s Finance and Budget Committee.o Assist with the bid process and delivery of major games (ex. The North American Indigenous Games, The Masters Indigenous Games).o Responsible for the management of all ISWO student positions (internship and paid), which includes managing relationships with colleges and universities, coordinating job postings and the interview process, and reporting, as required.o Assist in the creation, identification, application and management processes of ISWO’s grants, sponsorship and other revenue generation strategies.

o Responsible for the overall crowd management, guest experience and front of house event logistics at Core Entertainment’s 3 venues: FirstOntario Centre, FirstOntario Concert Hall and The Studio.o Act as the lead manager for over 150 part-time Event Staff, including Supervisors, Ushers, Ticket Takers and Medical staff. Duties include refining and implementing training initiatives, creating and managing staff schedules, completing payroll for event staff, conducting pre-event shift briefings and implementing disciplinary procedures with staff, as necessary.o Prepared and executed security plans for over 50 events to ensure a safe and enjoyable experience for all patrons and performers. These plans were implemented by liaising with Northwest Protection Services Ltd, The Hamilton Police Service, show promoters and other internal/external parties, as required.o Provide quality customer service to patrons by addressing issues and complaints before, during and after events. Examples include facilitating solutions to seating issues (poor sightlines, accessibility requirements), appropriately dealing with disruptive patrons, and assisting in the management of medical incidents.

o Responsible for managing or assisting in the management of a variety of functions for the 2017 North American Indigenous Games (2017 NAIG) Host Society, including Human Resources, Registration & Accreditation, Sport & Venue Management, Athlete Services, as well as the creation of Requests for Proposal (Sponsorship Sales, Registration & Accreditation, Photography).o Appointed as the Committee Chair of the “Operations Executive Committee” for the 2017 North American Indigenous Games, which is responsible for executive decision-making for the 2017 NAIG Host Society.o Responsible for acting as Liaison between the Chefs de Mission for the participating teams and the 2017 NAIG Host Society. Responsibilities of this role include planning and managing Mission Staff meetings and conference calls, as well as managing all communication between the 2017 NAIG Host Society and the participating teams.o Effectively managed various functions for the 2016 National Aboriginal Hockey Championships, including athlete registration, catering, accommodations, vendors, as well as the opening ceremonies and the athlete’s gala. o Successfully collaborated with the Aboriginal Sport and Wellness Council of Ontario to implement the “Power 2 Play” grant program, which distributed over $160,000 worth of sport equipment and leadership grants to Indigenous Communities across the province of Ontario.

o Managed the recruiting, training and scheduling of over 450 volunteers prior to the start of the Games.o Collaborated with other functional areas to manage meals, transportation, accommodation, and other required services for over 1200 athletes, coaches, and officials.o Liaised with the Technical Delegates for each sport to ensure the fields of play were up to international standard and the services for athletes, coaches, and officials were being correctly implemented.o Successfully acted as a “Games Time” Deputy Sport Manager, liaising with the Technical Delegates and Sport Organizing Committees of 3 sports (Baseball, Softball & Wheelchair Tennis) to ensure all elements of the sport competition complied with International Sport Federation/International Paralympic Sport Federation rules and regulations.o Continued to effectively manage over 200 volunteers throughout the Games.

Providing administrative assistance to, and coordinating projects for, the Director and the Associate Director of Athletics, as well as the department’s Business Officer. Such duties include:• Planning, marketing and supervising events on UTSC’s fields and tennis courts, such as UTSC’s Terry Fox Run and a youth baseball event in conjunction with the Blue Jays Care Foundation.• Researching important information and drafting reports for the Director and Associate Director, including research on Mental Health and Wellness programs at other universities, Aquatics programming, Sport Management curriculum and the 2015 Pan American Games facilities.• Assisting the Director with customer service, administrative tasks and taking meeting minutes.• Assisting the Business Officer with month-end budget reconciliations, processing deposits, creating invoices, filing, payroll reconciliations and other daily administrative tasks.• Managing and coordinating various projects for Department of Athletics & Recreation, such as: o Participating in a review of existing departmental policies and creation of new policies. In all, 12 policies were created or reformed through the panel. o Tracking and interpreting data directly related to participation in the UTSC gym and programs. o Executing the athletic department’s move from the UTSC gym facilities to the new “Toronto Pan Am Sports Centre.”

Responsible for assisting the Project Manager and Executive Director with all activities related to event preparation, management and operations, which included:•Creating event operational plans and completing various other pre-event preparatory work, such as securing venue space for tournaments, fundraising, creating schedules for teams and officials, physically setting up the venues and the recruiting, training and leading of volunteers for events.•Assistance with daily operations involved with the various events that the NSC was involved with, such as transportation, timekeeping, reporting of results and compensating officials.

Responsible for the completion and distribution of sixteen Economic Impact Assessment reports, reporting over 21 million dollars of ‘economic impact’ on the region. Included in this process was:• Contacting the organizations prior to hosting an event and determining which information would be the most beneficial to that particular organization.• Organizing a team of volunteers and interns to assist with survey collection.• Creating a survey to capture the desired information, and then capturing the data at the event.• Compiling all of the information into a comprehensive report for the use of the hiring organization.

Completing of daily office and administrative duties, such as: •Assisting with the setup and operations of various events organized by the NSC. Such duties included the creation of operational plans and the set-up/take-down of venues. •Attracting fundraising for events, which included attracting three different sponsors to contribute over $1250 to the 2011 Ontario Basketball Association’s Provincial Championships, held in Niagara.•Maintenance of the Niagara Sport Commission website and social media accounts.

Responsible for several managerial duties, such as: daily opening/closing of the fish weighing station, creation of the weekly schedule, weighing and recording results, and reporting of results at the end of each day.