Daniel Soll Email & Phone Number

Boston, Massachusetts, United States

-Utilizes GS Realtime to coordinate and deploy Customer Care personnel to support daily flight operation (85+ daily departures)-Plans daily staffing allocations and identifies overtime need based on flight schedules, passenger loads, available staff and other operational variables. -Responsible for creating monthly “Open-Time” shift bids for Customer Care-Collaborates with local Customer Care and Union leadership to create shift schedules and bids for CARs, CSAs and CSCs -Worked with GS Realtime team to develop Customer Care staffing and task guidelines for BOS during role standardization and transition from Sabre Staff Manager to GS Realtime.-Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

Boston, Ma

-Act as a liaison for local and system departments, e.g. IOC, Control Center, Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department-Support flight attendants with pre-departure responsibilities-Respond to flight attendant injuries and aircraft emergencies by providing appropriate guidance and support-Boston base representative for Duty Manager Advisory Board, Flight Service Reliability Team, Food and Beverage, and UNICEF Advisory Council-Perform flight attendant work along trips

Boston, Massachusetts, United States

-Answer and direct incoming phone calls to MOD office as well as assist with flight attendant inquiries and reimbursements-Ensure office and crew room computers and equipment are neat and in working condition-Organize charitable donations at BOS flight service base, including UNICEF Change for Good and donations for Boston area charities-Member of flight attendant tablet support team-Maintain inventory of catering provisions for supply room-Track flight attendant crew sign-ins for outgoing flight departures

-Managed flow of customers through the front end of a fast paced “A+ volume” Bed Bath and Beyond-Worked as a Bridal Registry Consultant with newly engaged couples to create gift registries-Assisted cashiers with customer questions and concerns-Tabulated daily sales reports from all cash registers and prepared nightly bank deposits-Maintained inventory stock levels on the sales floor-Drove product sales by assisting customers with product selection-Maintained expert level product knowledge for specialty housewares departments-Answered and directed incoming phone calls, in addition to performing sale/return transactions at the customer service desk

Woburn, Ma

-Part of a team that provided administrative support for Account Project Managers with daily leasing procedures -Utilized proprietary database software to access and adjust information on over 67,000 American Tower sites across 13 countries-Communicated with various American Tower customers to cancel or alter incoming purchase orders

Lynn, Ma

-Reviewed Lynn’s Master Plan, as well as other plans for redevelopment within the city-Assisted with creating PowerPoint presentations that were to be used in Lynn city meetings-Assessed damages done to municipally owned properties which occurred during winter storms-Created large property maps of Lynn’s waterfront, which would be used to help create new development in the city

-Created daily schedules for Film Crew staff-Supervised and led Film Crew teams at concession stand and in daily theater tasks and upkeep-Performed transactions in the box office and at the concession stand