Manage incoming and outgoing phone calls to members receiving Medicare and Medicaid coverage in conjunction with UnitedHealth Group's Community & State's private plans.Job Responsibilities: Contacting clients via telephone to define their comprehensive benefits, contacting doctors/dentists/specialists to schedule appointments for clients, upselling benefits of HouseCalls program (doctor comes to the home), updating various databases where needed.

Tier 1 Customer support consisting of basic troubleshooting, sales and billing. Honed data entry and telecommunications skills. Assisted directly in recruiting and training new representatives upon reaching Team Lead status.

Reserved online items, product recommendation to wide range of customers, process completed orders, finalize sales, operated cash register, upselling.Accomplishments: Floor sales increased nearly 50% during my time of employment as well as customer retention.

Greeted customers politely, assisted in locating desired merchandise, operated cash register, bagged goods, handled customer complaints, cleaning of work space.